Stockholm: Accounting Manager

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Publicerad: 2024-08-01 // Varaktighet: Heltid

Transcom is a global leader in customer experience, offering innovative solutions and exceptional service. We are seeking an experienced Accounting Manager to oversee and support our Nordic and Baltics accounting team situated in Stockholm. If you have prior work experience with Nordic entities and a proven track record in managing accounting functions within global corporations, we want to hear from you.


Responsibilities in this role:
Oversee and manage the Nordic and Baltics accounting team, including Accounts Payable and Senior Accountants for Sweden, Norway, and the Baltic countries.
Ensure the timely and accurate preparation of financial statements in compliance with all regulatory requirements in each country.
Coordinate with external auditors for annual audits.
Manage month-end and year-end closing processes in accordance with group timelines and procedures.
Analyze financial data and provide insights to the Finance Director to support strategic decision-making.
Mentor and develop the accounting team, providing leadership and support.
Stay current with accounting regulations and ensure compliance with both internal and external requirements.
Support operations and update business processes and accounting policies to maintain and strengthen internal controls.
Drive process improvements in the ERP systems.

Your qualifications:
A university degree in Accounting, Finance, or related field.
Minimum of 10 years of accounting experience, with at least 5 years in a managerial role.
Prior experience in managing year-end processes, liaising with auditors, and a good working knowledge of the group reporting process in a multi-entities & currencies environment.
Good understanding of IFRS, key accounting concepts, and principles.
Strong knowledge of local GAAP in the Nordics and Baltics.
Experience with SAP is required; a professional accounting qualification and prior experience with Hyperion would be considered advantageous.
Advanced MS Office skills, especially MS Excel.
Fluency in written and spoken (business) English.



What's in it for you?
Competitive remuneration package with potential bonus, telephone bill, annual salary review, health insurance.
Fast-paced global work environment with opportunities for driving improvements and personal learning.
International company culture based on work-life balance.
Informal and approachable management style.
Opportunity for career advancement and recognition.
Supportive workplace and team across staff, department, and corporate levels.
Work-at-home possibility.
Continuous development through our learning platforms and Transcom University.

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Andra jobb i Stockholm som Redovisningschef

Nedan visas andra jobb i Stockholm som Redovisningschef.

Accounting Manager to Samsung

Läs mer Apr 22
We are now helping Samsung Nordics to find a driven Accounting Manager, responsible for the day-to-day running of the Accounting and Financial Controlling team.
This is a full-time position based in Stockholm (Kista), starting as soon as possible.
About the role:The role involves leading and developing the Accounting Team (5 person team) by supervising, supporting, evaluating competencies, and setting and reviewing annual goals. The position also includes driving improvements in routines and workflows across the team's various areas. Additionally, the Accounting Manager will be expected to initiate and participate in different projects as needed, oversee the outsourced Shared Service Center in Bucharest, and collaborate on initiatives within both the European and global organization.
Key responsibilities include: Lead and monitor accounting and financial controlling team to ensure that SENA’s financial resources are managed in accordance with best practices related internal control consisting of:
Responsibility for delivery of reliable financial reporting: overseeing end-to-end accounting operations, financial analysis and balance sheet reconciliations to comply with external and internal accounting principles
Compliance in terms with all relevant regulations, laws, Samsung Global Policies and Procedures (GPPM), SEGAM, IFRS etc
Efficiency: looking to make improvements to procedures and controls, digitalize, automize and other measures to improve efficiency in completing work duties
Back-up for tax manager
Job scope includes: Overall responsibility for accounting and financial controlling team
Responsible to secure timely month-end closing (Income statement and Balance Sheet)
Responsible for securing timely weekly, monthly, quarterly and annual internal reporting requests (IFRS)
Responsible for securing correct external statutory reporting according to Swedish GAAP (K3 etc)
Responsible to secure balance sheet reconciliations are performed according to external and internal accounting principles
Compliance: Ensure that the company complies with external laws/rules/regulations and external and internal policies for accounting
Monitoring and planning of the company’s different levels of overhead costs (General Expenses)
Secure timely reporting of various types of ad-hoc analysis requests from HQ, EHQ and top management
Drive the continuous improvement of end-to-end accounting practices.
Budgeting and forecasting
Managing an end-to-end audit process of current systems – while acting as the first point of contact for external auditors.
Continually identify risks to delivery, propose solutions where necessary and effectively manage stakeholder expectations throughout.
Internal Control: Identify risk areas and set up procedures to strengthen internal control.
Back-up for tax manager in various tax matters
Various adhoc tasks within the area of responsibility
Experience & Qualifications required: Academic degree in Business Administration, Accounting and finance
Min 5-10 years of work experience as Finance Manager
Strong technical accounting knowledge
Internal Control incl process and risk assessment competence
Leadership experience with the ability to delegate and manage the work of others
Produced budgets up to multi-millions
Experience running annual audit
Global company and used to different reporting lines to EHQ, HQ etc
Tax competence on finance manager level (to be able to be back-up for tax manager)
Skills & Attributes required: Fluency in English and Swedish – written and oral
High integrity
Diligence
Structured and quality-minded
Passion for leadership and coaching

About the assignment
For this assignment you will be hired as a full-time consultant by Digitalenta. We offer our consultants a generous package including healthcare allowance, insurance policy, paid vacation days and pension savings. In addition, you'll also have a dedicated consultant manager available throughout your employment with us, in addition to optional networking activities with our network of consultants.

Ansök nu

Accounting Manager to Samsung

Läs mer Apr 22
We are now helping Samsung Nordics to find a driven Accounting Manager, responsible for the day-to-day running of the Accounting and Financial Controlling team.
This is a full-time position based in Stockholm (Kista), starting as soon as possible.
About the role:The role involves leading and developing the Accounting Team (5 person team) by supervising, supporting, evaluating competencies, and setting and reviewing annual goals. The position also includes driving improvements in routines and workflows across the team's various areas. Additionally, the Accounting Manager will be expected to initiate and participate in different projects as needed, oversee the outsourced Shared Service Center in Bucharest, and collaborate on initiatives within both the European and global organization.
Key responsibilities include: Lead and monitor accounting and financial controlling team to ensure that SENA’s financial resources are managed in accordance with best practices related internal control consisting of:
Responsibility for delivery of reliable financial reporting: overseeing end-to-end accounting operations, financial analysis and balance sheet reconciliations to comply with external and internal accounting principles
Compliance in terms with all relevant regulations, laws, Samsung Global Policies and Procedures (GPPM), SEGAM, IFRS etc
Efficiency: looking to make improvements to procedures and controls, digitalize, automize and other measures to improve efficiency in completing work duties
Back-up for tax manager
Job scope includes: Overall responsibility for accounting and financial controlling team
Responsible to secure timely month-end closing (Income statement and Balance Sheet)
Responsible for securing timely weekly, monthly, quarterly and annual internal reporting requests (IFRS)
Responsible for securing correct external statutory reporting according to Swedish GAAP (K3 etc)
Responsible to secure balance sheet reconciliations are performed according to external and internal accounting principles
Compliance: Ensure that the company complies with external laws/rules/regulations and external and internal policies for accounting
Monitoring and planning of the company’s different levels of overhead costs (General Expenses)
Secure timely reporting of various types of ad-hoc analysis requests from HQ, EHQ and top management
Drive the continuous improvement of end-to-end accounting practices.
Budgeting and forecasting
Managing an end-to-end audit process of current systems – while acting as the first point of contact for external auditors.
Continually identify risks to delivery, propose solutions where necessary and effectively manage stakeholder expectations throughout.
Internal Control: Identify risk areas and set up procedures to strengthen internal control.
Back-up for tax manager in various tax matters
Various adhoc tasks within the area of responsibility
Experience & Qualifications required: Academic degree in Business Administration, Accounting and finance
Min 5-10 years of work experience as Finance Manager
Strong technical accounting knowledge
Internal Control incl process and risk assessment competence
Leadership experience with the ability to delegate and manage the work of others
Produced budgets up to multi-millions
Experience running annual audit
Global company and used to different reporting lines to EHQ, HQ etc
Tax competence on finance manager level (to be able to be back-up for tax manager)
Skills & Attributes required: Fluency in English and Swedish – written and oral
High integrity
Diligence
Structured and quality-minded
Passion for leadership and coaching

About the assignment
For this assignment you will be hired as a full-time consultant by Digitalenta. We offer our consultants a generous package including healthcare allowance, insurance policy, paid vacation days and pension savings. In addition, you'll also have a dedicated consultant manager available throughout your employment with us, in addition to optional networking activities with our network of consultants.

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Redovisningschef / Accounting Manager till Samsung

Läs mer Apr 15
Din nya rollÄr du en erfaren redovisningsspecialist som vill ta nästa steg i karriären? Vill du leda ett högpresterande team i en global och snabbföränderlig miljö?
Samsung söker nu en Redovisningschef som ska driva finansiell excellens, säkerställa regelefterlevnad och leda ett kontinuerligt förbättringsarbete inom redovisning och finansiell kontroll.
Som Redovisningschef ansvarar du för den dagliga driften av företagets redovisnings- och kontrollfunktion. Du kommer att leda ett team på fem personer och säkerställa finansiell integritet, efterlevnad av IFRS och svensk redovisningsstandard, samt driva effektivisering genom digitalisering och automatisering. Du rapporterar till företagets Finansdirektör och samarbetar med nyckelpersoner i hela organisationen.
Huvudsakliga arbetsuppgifter:
Finansiell rapportering & regelefterlevnad: Säkerställa korrekt och snabb finansiell rapportering, inklusive månadsbokslut, lagstadgad rapportering och avstämningar av balansräkningen.
Regelverk: Ansvara för efterlevnad av IFRS, svensk redovisningsstandard, Samsungs globala policys och lokala lagar.
Processförbättring: Driva automatisering, effektivisering och implementering av best practices inom redovisning och finansiell kontroll.
Revision & riskhantering: Leda arbetet med interna kontroller, riskbedömningar och stödja vid externa revisioner.
Budget & prognos: Bidra med insikter kring overheadkostnader och stödja den finansiella planeringen.
Stakeholder Management: Fungera som en viktig kontaktperson mellan ekonomi, verksamhetsstyrning och ledning.
Ledarskap & teamutveckling: Coacha, stötta och utveckla redovisningsteamet för att säkerställa hög prestation.
Samarbete: Arbeta nära Samsungs europeiska och globala finansteam samt övervaka det outsourcade Shared Service Center i Bukarest.
För att bli framgångsrik i denna roll behöver du Akademisk examen inom företagsekonomi, redovisning, finans eller liknande.
Minst 5–10 års erfarenhet i rollen som ekonomichef eller motsvarande.
Erfarenhet från internationella, globala bolag med vana att rapportera till EHQ, HQ etc.
Erfarenhet av revisionsbranschen, gärna inom ”big four”.
Erfarenhet av att leda och genomföra årsbokslut och revision.
Skattekompetens på nivå för ekonomichef.
Mycket goda kunskaper i svenska och engelska, både i tal och skrift.
Har arbetat med budgetarbete i mångmiljonklassen.
Vem är du?

Du har dokumenterad ledarskapserfarenhet och förmåga att inspirera och utveckla ett team. Din expertis inom processautomatisering och digitalisering hjälper dig att driva innovation och effektivitet. Du är analytisk och lösningsorienterad med god förmåga att hantera komplexa finansiella frågor. Därtill har du utmärkta kommunikationsfärdigheter och kan effektivt samarbeta med olika intressenter på alla nivåer inom organisationen.

Välkommen med din ansökanAnställningens omfattning: Heltid, 40h/v Start: Enligt överenskommelse Slut: Uppdraget löper tillsvidare Utvalda förmåner: Kollektivavtal, 6 veckor semester, Friskvårdsbidrag, Benifex med mera I din ansökan: säkerställ att det tydligt framgår att du är kvalificerad utefter kundens önskade kvalifikationer
Bra att känna tillVi går igenom ansökningarna löpande. Då processerna i konsultvärlden ofta går snabbt kan tjänsten tillsättas innan sista ansökningsdatum – vänta därför inte med att skicka in din ansökan!
Du behöver inte skriva ett personligt brev utan i stället ber vi dig svara på urvalsfrågorna i samband med ansökan.
FöretagspresentationEverything we do at Samsung is driven by an unyielding passion for excellence—and an unfaltering commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant and innovation is critical to a company’s survival. As we have done over 80 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success. As an employee, you will have an integral part in ensuring we stay on top of the market and continue to enrich and simplify the consumers’ lives. #DoWhatYouCant

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Ekonomiansvarig till WE Travel Group i Stockholm

Läs mer Mar 28
Vi söker en engagerad, operativ och HR intresserad Ekonomiansvarig med personalansvar till resekoncernen Tour Operators WE Travel Group.
Vår kunds varumärken är några av Sveriges ledande arrangörer av nischade specialresor (Grand Tours, Historiska Resor, ReseSkaparna, PRO Medlemsresor och Äventyrsresor). Företaget utgörs av ett sammansvetsat team som arbetar i fina ljusa lokaler i Gamla Stan i Stockholm.
Ditt uppdrag
Som ekonomiansvarig har du ett helhetsansvar för företagets ekonomifunktion och alla ekonomiska frågor både på en strategisk och operativ nivå. Ansvaret innefattar att driva arbetet med hela det ekonomiska flödet, högt som lågt. I uppdraget ingår även att fortlöpande ta fram, analysera och rapportera budget, lönsamhet, statistik samt uppföljningar och avstämningar till ledningsgrupp och styrelse.
Som ekonomiansvarig har du ansvar för budget, prognoser, bokslut, myndighetsrapportering, inkomstdeklarationer, momsavstämningar, löner, valutaterminer, resegarantier till Kammarkollegiet, koncernredovisning och årsredovisning. Du är också delaktig i HR- frågor.
I rollen ingår personalansvar för en medarbetare på ekonomiavdelningen. Du rapporterar till företagets VD och du sitter i företagets ledningsgrupp.
Vem är du?
För att axla rollen som ekonomiansvarig har du ett par års erfarenhet av ett ekonomiskt helhetsansvar på ett mindre eller medelstort företag och relevant utbildning, med inriktning mot ekonomi eller controlling. Vi ser också gärna att du har erfarenhet av arbete inom HR.
Du ska ha erfarenhet av personalledning och det är meriterande med erfarenhet av resebranschen.
Vi söker efter en trygg och tydlig ledare som är noggrann och pålitlig. Du driver och följer upp verksamheten på ett konsekvent och strukturerat sätt. Som person är du prestigelös och flexibel och har förståelse för att det ibland finns behov av att snabbt skifta fokus. Du är en god lagspelare som gillar att samarbeta med alla kollegor. För att trivas i rollen är det viktigt att ha pondus och kunna ta egna initiativ. Du är en utpräglad doer och tycker om att vara delaktig i verksamheten. Att vara kundorienterad och kommunikativ är slutligen viktiga egenskaper för dig.

Mer om tjänsten
Tillsättning: enligt överenskommelse.
Omfattning: heltid.
Placering: Gamla Stan, Stockholm

Andara Group ansvarar för hela rekryteringsprocessen. Vid frågor, kontakta vår rekryteringsansvariga Ellen Ploman-Wolinder; ellen.ploman-wolinder@andaragroup.se.
Varmt välkommen med din ansökan!

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Accounting Manager to Samsung

Läs mer Mar 27
Job Description
Are you an experienced accounting professional looking to take the next step in your career? Do you want to lead a high-performing team in a global, fast-paced environment? Samsung is looking for an Accounting Manager to drive financial excellence, ensure compliance, and lead continuous improvements within their accounting and financial controlling team.
As Accounting Manager, you will be responsible for the day-to-day operations of their accounting and financial controlling function. You will lead a team of five professionals, ensuring financial integrity, compliance with IFRS and Swedish GAAP, and driving efficiency through digitalization and automation. You will report to the Finance Director and collaborate with key stakeholders across the business.
Key Responsibilities
Financial Reporting & Compliance: Ensure accurate and timely financial reporting, including month-end closing, statutory reporting, and balance sheet reconciliations.
Regulatory Compliance: Oversee adherence to IFRS, Swedish GAAP, Samsung Global Policies, and local regulations.
Process Improvement: Drive automation, efficiency, and best practices within accounting and financial controlling.
Audit & Risk Management: Lead internal controls, risk assessments, and support external audits.
Budgeting & Forecasting: Provide insights on overhead costs and support financial planning.
Stakeholder Management: Act as a key liaison between finance, business control, and senior management.
Leadership & Team Development: Coach, mentor, and develop the accounting team to ensure high performance.
Collaboration: Work closely with Samsung’s European and global finance teams, as well as overseeing the outsourced Shared Service Center in Bucharest.


Qualifications You have an academic degree in Business Administration, Accounting, finance or related field.
You have minimum 5-10 years of work experience as Finance Manager.
You have experience from international, global companies and used to different reporting lines to EHQ, HQ etc.
You have experience running annual audit.
You have tax competence on finance manager level.
You are fluent in English, both oral and written.
You have produced budgets up to multi-millions.
Personal Qualities

With proven leadership experience, you have the ability to develop and inspire a team. Your expertise in process automation and digitalization enables you to drive efficiency and innovation. With strong analytical skills and a problem-solving mindset, you excel at tackling complex financial challenges. Additionally, your excellent communication skills and stakeholder management experience allow you to collaborate effectively across all levels of the organization.

Company DescriptionEverything we do at Samsung is driven by an unyielding passion for excellence—and an unfaltering commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant and innovation is critical to a company’s survival. As we have done over 80 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success. As an employee, you will have an integral part in ensuring we stay on top of the market and continue to enrich and simplify the consumers’ lives. #DoWhatYouCant
When you join JobBustersAs a consultant at JobBusters, you can feel secure with a collective agreement, available consultant managers and committed recruiters. As a consultant, you also get access to our network of exciting companies and clients! For us, it is important that you as a consultant feel comfortable, feel a sense of security and community with us as an employer. We offer an occupational pension, salary change and the option of flexpension. You also get access to our benefits portal, where in addition to wellness allowance you have access to lots of discounts and offers in wellnes, home and leisure, transport, healthcare and much more! Your well-being is of the highest priority for us, and we therefore offer you as an employee Corporate Health Care to deal with all the challenges of everyday life, both at work and in private life.
Admission and Application
Full time position, 40h/week. The position will start as soon as possible, and the assignment is expected to run until further notice. For this assignment you will be employed by JobBusters and work as a consultant at Samsung in Kista. Submit your application in English today, as interviews are ongoing.

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Andra jobb i Stockholm från Transcom AB

Nedan visas andra jobb i Stockholm från Transcom AB .

Team Leader for Samsung

Arbetsledare, kontorspersonal/Gruppledare, kontorspersonal
Läs mer Apr 23
Nytt
Team Leader - Samsung | Transcom
Are you passionate about customer satisfaction and problem-solving?
Transcom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Team Leader for the worlds leading technology & AI brand - Samsung. Are you a driven, result-oriented, and inspiring leader that is motivated by the responsibility over your team? Then we have the perfect vacancy for you in Stockholm, Sweden!
Join us as an Experienced Team Leader for Samsung!
As a Team Leader, your responsibility will include product knowledge, profitability, quality, productivity, efficiency, and your team of Customer Service Specialists. You will focus on effectively supporting each employee in your team, which means competence development and responsibility of each employee and making sure everyone meets our overall goals. The tasks also include leading operations, quality assurance, coaching, reporting, and following up on measurable production results. You will report directly to your Business Manager.
What We Offer
At Transcom, we believe in fostering growth and career development while creating a supportive and engaging workplace. Here’s what you can expect:
Competitive salary
Comprehensive training program – Get fully equipped for success from day one
Career advancement opportunities – 90% of our leaders started in customer service!
Collective agreement & pension plan
Health & wellness benefits
A dynamic and inclusive work environment
A brand new Office, freshly renovated.
24/7 access to our state of the art Gym and Sauna



Your Role as a Team Leader
As a Team Leader at Transcom, you will play a key role in ensuring the success of your team and contributing to our market's performance. You will drive operational excellence, lead by example, and ensure our key performance indicators (KPIs) are consistently met. Your responsibilities will include:
Leading and Inspiring: Provide daily guidance and coaching to your team, ensuring alignment with operational goals and helping team members reach their full potential.
KPI Management: Monitor, track, and report on team and market KPIs, ensuring targets are met while maintaining the highest quality of service.
Problem-Solving & Decision-Making: Collaborate with your team to identify needs, resolve issues, and drive sound business decisions that enhance performance.
Stakeholder Engagement: Serve as a key interface with stakeholders across the organization, ensuring clear communication and expectations are set.
Continuous Improvement: Proactively suggest and implement improvements to optimise operations and customer experiences.



What We’re Looking For
To succeed in this role, we believe You are an accomplished leader with a proven track record of driving strong results. At Transcom, we value ambitious individuals who are passionate about continuous improvement and delivering outstanding customer service. The ideal candidate will have:
Leadership Excellence: Demonstrated success in leading teams to achieve goals, with a focus on coaching and development.
Customer-Centric Mindset: A passion for enhancing the customer experience and a commitment to delivering high-quality service.
Strategic Insight: Strong business acumen, with the ability to manage multiple priorities effectively.
Communication & Networking Skills: Excellent interpersonal and communication skills, ensuring seamless collaboration with stakeholders and teams.
Language Proficiency: Fluency in English (Transcom's business language).
Knowledge Sharing: A proactive approach to knowledge gathering and sharing, ensuring best practices are implemented across the team.



Location: Kista, Stockholm
Job Title: Team Leader
Contract type: Permanent + 6 month trial period.
Working hours: Monday - Friday, office hours. (No evenings or weekends)
Start Date: 2nd June 2025


About Transcom
Transcom is a global leader in customer service solutions, operating in 29 countries with over 90 contact centres worldwide. We are dedicated to delivering exceptional customer experiences and fostering a positive work environment where our employees can thrive.
At Transcom, we care about our people – from our clients to our colleagues. Join us, and be part of something bigger!
Apply Now! Interviews are conducted on a rolling basis, so don’t wait – send in your application today!
If you have any questions about the role, feel free to contact Reece.McTavish@transcom.com

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Danish speaking Customer Support

Kundtjänstmedarbetare
Läs mer Apr 11
Do you have an interest in cars? Do you also have a passion for building good customer relationships, providing professional service, and working with a lot of responsibility? Then you could be our new colleague!
At our company, we deliver world-class customer service in four different languages – Danish, Finnish, Norwegian, and Swedish. You will become part of our Danish team. With us, you will find an inclusive workplace with friendly colleagues and opportunities to grow both professionally and personally.
What do we offer you?
With us, you get the opportunity to develop and grow as an individual. Here, you can build a career, including in product knowledge and leadership. Your employment begins with an introductory program where you will learn to use the tools needed for the role. We have been named one of Sweden's Career companies for four consecutive years, with 90% of our leaders starting their journey as first-line customer service representatives, and on average, we educate 30 new leaders each year. We work in a pleasant office space in Kista with access to both a gym and a nice rooftop terrace. In addition, we also offer:
Relocation package: Transcom pays for the flight and the first few weeks in a hotel near the office (if needed)
Pension plan
Health insurance
Access to a free fitness center and sauna at the office
Rikskortet – discounted meals
Development opportunities

Your role in customer support
In your role, you will answer incoming calls, respond to emails, and handle chat inquiries from customers, focusing on financial matters. This can include anything from bills and contracts to financing a product over time. In addition to this, you will provide high-level professional service for a well-known brand and handle various customer inquiries to meet their needs. You strive to provide our customers with a first-class customer experience. You will have a lot of responsibility, but you will never be left without support thanks to our clear routines, a strong team spirit, and high engagement among both colleagues and leaders – at Transcom, we all work as one!
Position: CSR (Customer Service Representative) Transcom
Work hours: Monday-Friday, 07:45-16:30.
Work location: Kistagången 10, Stockholm
Employment type: Full-time (100%)
Fixed monthly salary with the possibility of bonuses based on customer satisfaction and efficiency on both team and individual levels.
Collective agreement: Call/Contact Center and Market Research companies
Employment form: Permanent employment with a 6-month probation period.



About you
You are someone who loves diving into new things and exploring. We prefer that you are curious, clear in your communication, and easily adapt to the customer's different needs. Furthermore, we are looking for someone with good patience and that extra touch when it comes to service. Above all, you want to work in a company that offers personal development, further education, and the opportunity to grow for those interested. All this within a company that also has a lot of fun at work.
Additionally, we are looking for the following qualifications:
Fluent in spoken and written Danish.
Fluent in spoken and written English.
No previous experience in this field is necessary – we focus most on you as a person.

The recruitment process:
After submitting your application via our website, you will receive an email with a test called Harver. Upon passing the test, the next step is a possible phone interview. Interviews are conducted continuously, and the position can be filled before the last application date – so send your application today!
For more information about the position, feel free to email us at jobb.sverige@transcom.com.
About Transcom
Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 90+ contact centers in 28 countries, covering 33 languages. We are driven by innovation and passionate about helping people solve problems. In addition, we are one of Sweden’s largest employers of young people. At Transcom, we are committed – to our customers and to each other. Every day, someone starts their journey with Transcom, and we strive to take the potential that exists today and transform it into skills for the future. Do you want to be known for working hard, being a team player, and supporting others on your team? That’s exactly how we are at Transcom. Here, we care about each other. You are included, just as you are, from day one. With the right mindset, there’s no limit to how far we can go together.

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Norwegian speaking Customer Support

Kundtjänstmedarbetare
Läs mer Mar 26
Do you have an interest in cars? Do you also have a passion for building good customer relationships, providing professional service, and working with a lot of responsibility? Then you could be our new colleague!
At our company, we deliver world-class customer service in four different languages – Danish, Finnish, Norwegian, and Swedish. You will become part of our Norwegian team. With us, you will find an inclusive workplace with friendly colleagues and opportunities to grow both professionally and personally.
What do we offer you?
With us, you get the opportunity to develop and grow as an individual. Here, you can build a career, including in product knowledge and leadership. Your employment begins with an introductory program where you will learn to use the tools needed for the role. We have been named one of Sweden's Career companies for four consecutive years, with 90% of our leaders starting their journey as first-line customer service representatives, and on average, we educate 30 new leaders each year. We work in a pleasant office space in Kista with access to both a gym and a nice rooftop terrace. In addition, we also offer:
Relocation package: Transcom pays for the flight and the first few weeks in a hotel near the office (if needed)
Pension plan
Health insurance
Access to a free fitness center and sauna at the office
Rikskortet – discounted meals
Development opportunities

Your role in customer support
In your role, you will answer incoming calls, respond to emails, and handle chat inquiries from customers, focusing on financial matters. This can include anything from bills and contracts to financing a product over time. In addition to this, you will provide high-level professional service for a well-known brand and handle various customer inquiries to meet their needs. You strive to provide our customers with a first-class customer experience. You will have a lot of responsibility, but you will never be left without support thanks to our clear routines, a strong team spirit, and high engagement among both colleagues and leaders – at Transcom, we all work as one!
Position: CSR (Customer Service Representative) Transcom
Work hours: Monday-Friday, 07:45-16:30.
Work location: Kistagången 10, Stockholm
Employment type: Full-time (100%)
Fixed monthly salary with the possibility of bonuses based on customer satisfaction and efficiency on both team and individual levels.
Collective agreement: Call/Contact Center and Market Research companies
Employment form: Permanent employment with a 6-month probation period.



About you
You are someone who loves diving into new things and exploring. We prefer that you are curious, clear in your communication, and easily adapt to the customer's different needs. Furthermore, we are looking for someone with good patience and that extra touch when it comes to service. Above all, you want to work in a company that offers personal development, further education, and the opportunity to grow for those interested. All this within a company that also has a lot of fun at work.
Additionally, we are looking for the following qualifications:
Fluent in spoken and written Norwegian.
Fluent in spoken and written English.
No previous experience in this field is necessary – we focus most on you as a person.

The recruitment process:
After submitting your application via our website, you will receive an email with a test called Harver. Upon passing the test, the next step is a possible phone interview. Interviews are conducted continuously, and the position can be filled before the last application date – so send your application today!
For more information about the position, feel free to email us at jobb.sverige@transcom.com.
About Transcom
Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 90+ contact centers in 28 countries, covering 33 languages. We are driven by innovation and passionate about helping people solve problems. In addition, we are one of Sweden’s largest employers of young people. At Transcom, we are committed – to our customers and to each other. Every day, someone starts their journey with Transcom, and we strive to take the potential that exists today and transform it into skills for the future. Do you want to be known for working hard, being a team player, and supporting others on your team? That’s exactly how we are at Transcom. Here, we care about each other. You are included, just as you are, from day one. With the right mindset, there’s no limit to how far we can go together.

Ansök nu

Remote Finnish speaking eCommerce Support Specialist

Kundtjänstmedarbetare
Läs mer Mar 24
We are looking for customer-oriented and empathetic individuals to join our dedicated eCommerce Support Team at Transcom. As an eCommerce Customer Support Representative, you’ll play a vital role in enhancing our client’s customers’ shopping experiences by providing exceptional service and support throughout their online purchasing journey.
Transcom is a global community of customer experience experts. We’re agile, curious, driven, and committed lifelong learners who care deeply about delivering world-class service for some of the world's most beloved brands. We're now looking for Finnish-speaking customer champions who love interacting with people, genuinely care about delivering stellar customer experiences, and thrive in dynamic, fast-paced environments.
What can you expect?
At Transcom, you’ll become part of an inclusive, international environment where you feel welcomed, encouraged, and supported from day one. We invest in you and your future.
Competitive salary
Comprehensive training program
Career advancement opportunities
Collective agreement & pension plan
Health & wellness benefits
A dynamic and inclusive work environment
Fully remote working.
24/7 access to our state of the art Gym and Sauna
Extensive relocation support

?
Join us as an eCommerce Customer Support Representative!
Transcom is at the forefront of innovation, including in the online shopping experience. In this role, you’ll focus on ensuring customer satisfaction throughout their eCommerce journey—from purchase to delivery and beyond. You’ll actively listen, empathise, and engage with customers, offering tailored solutions, advice, and information. Your goal will be to help our customers have seamless, positive interactions every time they shop with our clients.
What are we looking for?
Intermediate English (B2+) – both written and spoken.
Native or fluent in Finnish.
Previous customer service experience, especially within retail, eCommerce, or any customer-focused role, is highly valued.
Excellent communication skills with an ability to empathise and build rapport.
Positive attitude, resilience, and ability to handle challenging customer interactions gracefully.
Good problem-solving skills, with the creativity to offer quick and effective solutions.
Ability to multitask comfortably in a fast-paced environment.
A genuine interest in providing outstanding customer experiences.

What's life like at Transcom?


We have over 33,000+ customer experience specialists in 29 countries with 90 sites, delivering services in 33 languages for international brands across various industries. Thanks to our recent success, we are expanding our award-winning team and investing in our employees.
At Transcom, we are relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. They take the potential they have today and transform it into skills for the future. They get recognized for working hard, being a team player, and supporting others. They stand up for positive, lasting change in their teams and communities.
That's how we are at Transcom. Here, we care and cheer each other on. You're included, just as you are, from day one. And with the right attitude, there’s no limit to how far we can go together. We are committed to your growth and success.
If your profile matches what we're looking for, we'll invite you to a digital interview. Here, we'll provide more information about the role and get to know you better. Interviews are ongoing, so apply as soon as possible!

Ansök nu

Remote Norwegian speaking eCommerce Support Specialist

Kundtjänstmedarbetare
Läs mer Mar 24
We are looking for customer-oriented and empathetic individuals to join our dedicated eCommerce Support Team at Transcom. As an eCommerce Customer Support Representative, you’ll play a vital role in enhancing our client’s customers’ shopping experiences by providing exceptional service and support throughout their online purchasing journey.
Transcom is a global community of customer experience experts. We’re agile, curious, driven, and committed lifelong learners who care deeply about delivering world-class service for some of the world's most beloved brands. We're now looking for Norwegian -speaking customer champions who love interacting with people, genuinely care about delivering stellar customer experiences, and thrive in dynamic, fast-paced environments.
What can you expect?
At Transcom, you’ll become part of an inclusive, international environment where you feel welcomed, encouraged, and supported from day one. We invest in you and your future.
Competitive salary
Comprehensive training program
Career advancement opportunities
Collective agreement & pension plan
Health & wellness benefits
A dynamic and inclusive work environment
Fully remote working.
24/7 access to our state of the art Gym and Sauna
Extensive relocation support

?
Join us as an eCommerce Customer Support Representative!
Transcom is at the forefront of innovation, including in the online shopping experience. In this role, you’ll focus on ensuring customer satisfaction throughout their eCommerce journey—from purchase to delivery and beyond. You’ll actively listen, empathise, and engage with customers, offering tailored solutions, advice, and information. Your goal will be to help our customers have seamless, positive interactions every time they shop with our clients.
What are we looking for?
Intermediate English (B2+) – both written and spoken.
Native or fluent in Norwegian.
Previous customer service experience, especially within retail, eCommerce, or any customer-focused role, is highly valued.
Excellent communication skills with an ability to empathise and build rapport.
Positive attitude, resilience, and ability to handle challenging customer interactions gracefully.
Good problem-solving skills, with the creativity to offer quick and effective solutions.
Ability to multitask comfortably in a fast-paced environment.
A genuine interest in providing outstanding customer experiences.

What's life like at Transcom?


We have over 33,000+ customer experience specialists in 29 countries with 90 sites, delivering services in 33 languages for international brands across various industries. Thanks to our recent success, we are expanding our award-winning team and investing in our employees.
At Transcom, we are relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. They take the potential they have today and transform it into skills for the future. They get recognized for working hard, being a team player, and supporting others. They stand up for positive, lasting change in their teams and communities.
That's how we are at Transcom. Here, we care and cheer each other on. You're included, just as you are, from day one. And with the right attitude, there’s no limit to how far we can go together. We are committed to your growth and success.
If your profile matches what we're looking for, we'll invite you to a digital interview. Here, we'll provide more information about the role and get to know you better. Interviews are ongoing, so apply as soon as possible!

Ansök nu

Remote Danish speaking eCommerce Support Specialist

Kundtjänstmedarbetare
Läs mer Mar 24
We are looking for customer-oriented and empathetic individuals to join our dedicated eCommerce Support Team at Transcom. As an eCommerce Customer Support Representative, you’ll play a vital role in enhancing our client’s customers’ shopping experiences by providing exceptional service and support throughout their online purchasing journey.
Transcom is a global community of customer experience experts. We’re agile, curious, driven, and committed lifelong learners who care deeply about delivering world-class service for some of the world's most beloved brands. We're now looking for Danish-speaking customer champions who love interacting with people, genuinely care about delivering stellar customer experiences, and thrive in dynamic, fast-paced environments.
What can you expect?
At Transcom, you’ll become part of an inclusive, international environment where you feel welcomed, encouraged, and supported from day one. We invest in you and your future.
Competitive salary
Comprehensive training program
Career advancement opportunities
Collective agreement & pension plan
Health & wellness benefits
A dynamic and inclusive work environment
Fully remote working.
24/7 access to our state of the art Gym and Sauna
Extensive relocation support

?
Join us as an eCommerce Customer Support Representative!
Transcom is at the forefront of innovation, including in the online shopping experience. In this role, you’ll focus on ensuring customer satisfaction throughout their eCommerce journey—from purchase to delivery and beyond. You’ll actively listen, empathise, and engage with customers, offering tailored solutions, advice, and information. Your goal will be to help our customers have seamless, positive interactions every time they shop with our clients.
What are we looking for?
Intermediate English (B2+) – both written and spoken.
Native or fluent in Danish.
Previous customer service experience, especially within retail, eCommerce, or any customer-focused role, is highly valued.
Excellent communication skills with an ability to empathise and build rapport.
Positive attitude, resilience, and ability to handle challenging customer interactions gracefully.
Good problem-solving skills, with the creativity to offer quick and effective solutions.
Ability to multitask comfortably in a fast-paced environment.
A genuine interest in providing outstanding customer experiences.

What's life like at Transcom?


We have over 33,000+ customer experience specialists in 29 countries with 90 sites, delivering services in 33 languages for international brands across various industries. Thanks to our recent success, we are expanding our award-winning team and investing in our employees.
At Transcom, we are relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. They take the potential they have today and transform it into skills for the future. They get recognized for working hard, being a team player, and supporting others. They stand up for positive, lasting change in their teams and communities.
That's how we are at Transcom. Here, we care and cheer each other on. You're included, just as you are, from day one. And with the right attitude, there’s no limit to how far we can go together. We are committed to your growth and success.
If your profile matches what we're looking for, we'll invite you to a digital interview. Here, we'll provide more information about the role and get to know you better. Interviews are ongoing, so apply as soon as possible!

Ansök nu