Stockholm: Lifecycle Manager

Är du en driven och detaljhandelsorienterad person som är redo för att ta dig an Sveriges största Åhléns varuhus? Åhléns City i Stockholm söker nu två försäljningschefer som kan ta varuhuset till nästa nivå och erbjuda våra gäster Sveriges bästa shoppingupplevelse!

Åhléns City Stockholm är den näst mest besökta platsen i hela Stockholm och har över 13 miljoner besökare varje år. Varuhuset har över 1000 olika varumärken och varje dag säljs över 18 000 varor! Varuhusets 120 kassor skriver årligen ut 4,2 miljoner kvitton. Det är ett av Sveriges mest ikoniska varuhus och besitter en lång historia. Just nu händer det mycket på Åhléns och det finns många spännande utmaningar att ta sig an på Åhléns City Stockholm!

Vi erbjuder dig
Som Försäljningschef hos oss ansvarar du för att driva försäljning och skapa lönsamhet i varuhuset, samt säkerställa att kampanjer och aktiviteter genomförs med hög kvalitet. Det är ditt ansvar tillsammans med Avdelningscheferna att våra kunder ska mötas av engagerade och serviceorienterade Säljare med god produktkunskap. I rollen som Försäljningschef ingår även att:

- Ansvarig för att operativt och strategiskt leda och utveckla Åhléns Citys säljorganisation
- Genom ett coachande och närvarande ledarskap utveckla ett väl fungerande team som brinner för Åhléns och försäljning vilket inkluderar personalansvar för ca 10 personer
- Aktivt ta del av och förmedla relevant information och kommunicera den inom varuhuset gentemot medarbetarna
- Ansvara för säkerhet och arbetsmiljöarbete för varuhuset
- Genom att använda en datadriven strategi och kombinera den med djupgående marknadsinsikter, förse inköp med relevant information från driften

Du ingår i Åhléns City Stockholms ledningsgrupp som består av Varuhuschef, Visual Merchandiserchef, Logistikchef, Fastighetschef och Business Controller. Ledningsgruppen arbetar tvärfunktionellt vilket ställer krav på dig som ledare att vara lyhörd, prestigelös och ha en god förmåga att samarbeta.
Vi letar efter

Hos oss blir du en del av ett passionerat team som drivs av entreprenörskap. För att lyckas i rollen krävs att du har starkt intresse för försäljning, kundfokus och människor. Du förstår värdet av olikheter och skapar resultat genom att få andra att utvecklas. Du är affärsmässig, resultatinriktad och har ett driv som yttrar sig i engagemang och handlingskraft med ett coachande förhållningssätt. Du är van vid att arbeta i ett högt tempo och är kommunikativ i din ledarroll. Utmaningar och förändringsarbete är något som triggar och motiverar dig.

Till oss tar du med dig:

- Gedigen erfarenhet från detaljhandeln
- Erfarenhet från en liknande befattning med ledarskap
- Stor förståelse för och erfarenhet av att arbeta med driftsfrågor och säljdrivande butiks-/varuhusaktiviteter
- Erfarenhet av att med goda resultat driva arbete mot uppsatta mål
- Meriterande med erfarenhet av förändringsarbete

Tjänsten är en heltidstjänst och vi ser gärna att du kan börja så snart som möjligt.

Urval och intervjuer kan komma att ske löpande och tjänsten kan tillsättas innan sista ansökningsdag, så skicka in din ansökan redan idag!

Med det hälsar vi dig välkommen till Åhléns!

Familjeföretaget Åhléns grundades 1899 i Insjön och är idag ett av Sveriges starkaste varumärken, med 47 varuhus i Sverige och e-handel via åhlens.se. Åhléns är den naturliga mötesplatsen, som ger kunden mervärde och inspirerar till nya upptäckter och möten samt erbjuder en engagerande mix av kvalitetsvarumärken inom kläder, inredning, barnartiklar och skönhet. Åhléns omsätter 4,7 miljarder och varje år tar våra ca 3 000 skickliga medarbetare emot 60 miljoner besökare. Åhléns Outlet och Designtorget är dotterbolag.

www.ahlens.se

Xensam: SAM DisruptersXensam is the leading provider of AI-powered, cloud-hosted Software Asset Management technology. We’re looking for key players to join us as we scale our impact and build the Xensam team together. We take our culture seriously and strive to maintain the excellence, energy & enthusiasm that flows through the organization today.
We look for candidates who are passionate about what they do and ready to work the Xensam way. We know that experience counts, but we also know that it’s you, the person behind the experience, that makes it count.
About the roleOur Sales Operations Manager is a key role within our sales organization,responsible for optimizing sales processes, maintaining sales dataintegrity, and managing sales tools and technology. This role is crucial forenabling our sales teams to operate efficiently and effectively, ultimatelydriving revenue growth and achieving sales targets.
Responsibilities
Sales Process Optimization: Continuously evaluate and refine salesprocesses to increase efficiency, reduce sales cycle times, and enhanceoverall sales productivity. Creating & Managing Dashboards, Reports,Data.
Data Management & Analytics: Oversee and manage our CRM system (HubSpot),ensuring accuracy and completeness. Analyze sales data and metrics to identify trends, forecast sales, and support strategic decision-making.
Sales Tools & Technology: Manage the selection, implementationandoptimization of sales tools and technologies. Ensure the sales team is fullytrained and can leverage these tools to improve performance.
Cross-functional Collaboration: Work closely with sales, marketing,finance, and product teams to align strategies and ensure cohesive effortsacross the organization.
Compensation & Incentive Planning: Assist in designing andadministering sales compensation and incentive programs that motivatethe sales team and align with company objectives.
Performance Reporting: Develop and maintain regular reports on salesmetrics, including pipeline analysis, win/loss rates, and quota attainment,providing insights and recommendations to sales leadership.

Qualifications
Bachelor's degree in Business, IT, or related field.
Minimum 1-2 years of Sales Operations experience, preferably in the tech industry.
Experience working inHubSpot, Clari, financial core systems, and ERP.
Managing dialogues with professionalism and resilience.
Good communication skills influent English.

Bonus points for
Knowledge of Software Asset Management/software licensing.

What we offer
A dynamic role that focuses on "freedom under responsibility"
3 days in-office schedule (remote Mondays & Fridays)
A generous work culture with free access to beverages & snacks, gym, bi-weekly massages at the office, shuffleboard, and other games etc.
If in the UK, private health care with up to 50% discount on Virgin Active, Nuffield Health Center, and Pure Gym.
If sales targets are met, an annual destination trip awaits all employees
Work with a diverse group driven by ambition as well as having fun together with different activities
Great opportunity to influence your career development as well as the company's
Work with the latest technology in the fastest-growing SAM software in the market

At Xensam, our core values define our workplace atmosphere:
REBELLIOUS We foster a rebellious spirit, promoting freedom within responsibilities and encouraging initiative.
HUMANE Our team promotes a caring, inclusive environment where diversity is valued, and individuals are respected and empowered to be themselves.
HARMONIOUS We prioritize harmony, valuing work-life balance, and creating a pleasant atmosphere.
Join Xensam for a balanced, collaborative, and caring workplace. If you're a team player eager to grow professionally, APPLY now!

Vi so?ker en person med starka entrepreno?riella fa?rdigheter, passion och drivkraft fo?r rollen som Sa?ljchef hos oss pa? Strativ. Strativ a?r ett IT-konsultbolag som erbjuder mer fo?r mindre. Genom en unik hybridmodell med projektledning och kvalitetssa?kring i Stockholm medan bolagets 50-tal medarbetare i Dhaka, Bangladesh, sta?r fo?r utveckling kan Strativ erbjuda ho?g kvalitet till ett konkurrenskraftigt pris. Bolaget har va?xt kraftigt de senaste a?ren och blev av Deloitte utna?mnt som ett av Sveriges 50 snabbast va?xande teknikbolag.
Strativ ska nu ta na?sta steg i sin tillva?xt och so?ker da?rfo?r en nyckelspelare som vill vara med att hja?lpa bolaget na? na?sta niva?.
Fo?r att lyckas i rollen a?r du en duktig kommunikato?r, du a?r lyho?rd och har fo?rma?ga att binda la?ngsiktiga relationer. Som en nyckelperson i va?r ledningsgrupp kommer du att vara ansvarig fo?r att leda och utveckla va?rt sa?ljteam samtidigt som du sa?kersta?ller en eektiv och smidig drift inom organisationen. Ytterst a?r ditt ansvar att o?ka bolagets inta?kter, samtidigt som du konstant hja?lper oss skapa en effektivare process och ba?ttre paketering mot kund.


Ansvarsomra?den:
Säljledning: Utveckla och implementera strategier för att öka försäljningen och marknadsandelarna. Ansvara för att sätta och uppnå försäljningsmål samt coacha och motivera säljteamet för att maximera deras potential.
Operativt ansvar: Övervaka och optimera företagets operativa processer för att säkerställa effektivitet och kvalitet. Ansvara för att hantera resurser och budgetar för att uppnå företagets övergripande mål.
Ledarskap: Inspirera, motivera och leda teamet mot gemensamma mål. Skapa en positiv arbetsmiljö där medarbetarna kan växa och utvecklas.
Personalutveckling: Rekrytera, utbilda och utveckla säljteamet för att säkerställa att de har de nödvändiga färdigheterna och verktygen för att lyckas. Skapa en positiv arbetsmiljö som främjar engagemang och kontinuerlig prestation.
Relationsbyggande: Bygga och upprätthålla långsiktiga relationer med kunder, samarbetspartners och andra intressenter. Förstå kundernas behov och leverera god service för att säkerställa kundnöjdhet och lojalitet.


Kvalifikationer:
? Erfarenhet av framgångsrika försäljningssiffror och operativt ansvar inom IT-konsultbranschen.
? Starka ledaregenskaper med fo?rma?ga att motivera och inspirera andra.
? Utma?rkta kommunikations- och fo?rhandlingsfa?rdigheter.
? Förmåga att arbeta strategiskt samtidigt som man är praktisk och resultatorienterad.
? Relevant högskoleutbildning eller motsvarande erfarenhet inom försäljning och ledning.
? Arbetet kra?ver flytande svenska och engelska.


Om du a?r en passionerad ledare med en stark affa?rsfo?rsta?else och en vilja att driva tillva?xt och innovation, a?r detta en spa?nnande mo?jlighet fo?r dig att ta na?sta steg i din karria?r. Vi erbjuder konkurrenskraftig ersa?ttning och en stimulerande arbetsmiljo? da?r du kommer att fa? mo?jlighet att utvecklas och va?xa tillsammans med fo?retaget.
Anso?k idag med ditt CV och ett personligt brev da?r du beskriver hur dina erfarenheter och kompetenser matchar de ovan angivna kraven. Vi ser fram emot att ho?ra fra?n dig och diskutera hur du kan bidra till va?r framga?ngsrika organisation.

About Star Stable Entertainment

Once upon a time in 2011, the founders of Star Stable Entertainment had a vision. They wanted to create a game that could make a difference. Although half of gamers are girls and women, they were under-represented in the gaming industry, both as characters and creators. We dreamed of an epic online world where tween and teen girls could share an amazing experience. And we wanted to challenge how things were done in a male-dominated industry. Fast forward to today, and our dream has come true tenfold - Star Stable Online stands as one of the most popular MMORPGs globally! At our HQ on Södermalm, our 130 employees are thrilled to continue to welcome players to the island of Jorvik, with its breathtaking scenery, beautiful horses, and magical quests. It’s wonderful to see that our dream resonates with so many players around the world, and we can’t wait to share more stories and experiences with them!

The position



As a game designer, your focus is to deliver world-class gameplay experience to our players, including new features, system and content. By seeing the world through our users’ eyes, you are bringing content for a one-of-a-kind game to a unique audience. Since we release weekly, you get almost instant feedback on the players' reaction on the releases. You will collaborate with different parts of your team and craft and coordinate work ensuring cohesive design and implementation.



Responsibilities

Conceptualize, prototype, test, and implement gameplay experiences.

Plan, break down, and estimate your work. Proactively predict risks and opportunities during projects while keeping your stakeholders informed.

Balance, test, bug-fix, and otherwise maintain the content you work with.

Seek and identify improvements to our ways of working and actively contribute to solutions.

Collaborate with your craft and team, as well as other crafts and teams, to develop and implement your work.

Proactively give and ask for feedback from your peers, leads, directors, and other stakeholders. Contribute to a culture of constructive feedback.

Strive to understand our players' perspective and learn about the impact our content has on the community through player feedback, KPIs, etc.

Follow and stay up to date on guidelines, design pillars, and best practices.

Document your work and share your learnings with your peers

We think you

We think you have a couple of years of experience working with game design for live games, preferably experience working with proprietary game engines or tools. You have a strong understanding of game design principles and how they impact the player experience. You have excellent communication skills in English, verbally and written, and also have a strong collaborative mindset. You have a strong understanding of player behaviors and know how to design for different types of users, and have experience to make informed design decisions based on data.

Perks for joining us?

A pretty sweet mission. We are developing the world's best horse-riding game for girls and we take that vision very seriously. We strive to hit that mark every single day.

30 vacation days (+ 3 additional squeeze days).

A pension and insurance plan that mimics ITP1 and a parental pay top-up @90%.

Health allowance at 5000 SEK per year.

Hybrid working model - combine WFH and being together with the team at our new office located right amidst Södermalm GameDev cluster (Magnus Ladulåsgatan 65)

Fitness discount of 18% at SATS gym + company workout classes.

A dog room at the office! Bring your furry friend to work!

Are you ready to be a chapter on this magical journey? Apply now! We can’t wait to hear your story!

About Star Stable Entertainment
Once upon a time in 2011, the founders of Star Stable Entertainment had a vision. They wanted to create a game that could make a difference. Although half of gamers are girls and women, they were under-represented in the gaming industry, both as characters and creators. We dreamed of an epic online world where tween and teen girls could share an amazing experience. And we wanted to challenge how things were done in a male-dominated industry. Fast forward to today, and our dream has come true tenfold - Star Stable Online stands as one of the most popular MMORPGs globally! At our HQ in Södermalm, our 130 employees are thrilled to continue to welcome players to the island of Jorvik, with its breathtaking scenery, beautiful horses, and magical quests. It’s wonderful to see that our dream resonates with so many players around the world, and we can’t wait to share more stories and experiences with them!

The position:
We are now on the lookout for a Customer Happiness & Player Safety Manager to lead the Customer Happiness team and guarantee a secure and delightful playing experience for our players. We want to ensure that our players and their parents get the best possible customer support experience and we aim to cultivate an environment where players feel not only safe but also genuinely pleased to reach out to us, whether they encounter issues or simply seek engagement.

Responsibilities:

Supervise the daily operational activities of the Customer Happiness team to ensure seamless functioning.

Mentor and coach team members, conduct salary and performance reviews, and foster a positive work environment.

Collaborate with the CMO and analytics team to create and implement key performance indicators (KPIs) aligned with organizational objectives.

Handle crises efficiently and coordinate with stakeholders to address challenges effectively.

Work collaboratively to establish tools and processes that enhance the overall customer experience.

Collaborate with other teams and departments to ensure that player perspectives are considered in decision-making processes.

Define and implement long-term strategies and goals for the team that align with the company's overarching objectives.

Constantly evaluate and challenge existing methodologies, select appropriate partners, and adapt tactics to provide the best service to our players.

We think you:

Have over 3 years of experience leading teams, including people management and salary review processes.

Have exceptional communication and collaboration skills.

Is proactive and driven, capable of initiating and driving processes and development

Are Fluent in written and spoken English, with a preference for proficiency in Swedish.

Have demonstrated experience in crisis management.

Have the ability to comprehend the broader organizational goals and make challenging decisions when necessary.

Have previous experience in working with vendors and managing outsourced customer service operations.

Are flexible and empathetic, with a keen understanding of individual differences.

Perks for joining us?

A pretty sweet mission. We are developing the world's best horse-riding game for girls and we take that vision very seriously. We strive to hit that mark every single day.

30 vacation days (+ 3 additional squeeze days).

A pension and insurance plan that mimics ITP1 and a parental pay top-up @90%.

Health allowance at 5000 SEK per year.

Hybrid working model - combine WFH and being together with the team at our new office located right amidst Södermalm GameDev cluster (Magnus Ladulåsgatan 65)

Fitness discount of 18% at SATS gym + company workout classes.

A dog room at the office! Bring your furry friend to work!

Are you ready to be a chapter on this magical journey? Apply now! We can’t wait to hear your story!

In 2011, we set out with the mission to create immersive experiences for girls around the globe. Today, our game Star Stable Online is one of the most popular MMORPGs in the world with 21 million registered users across 180 countries. We continuously deliver unforgettable experiences to our players and can’t wait to share more stories and experiences with them. Would you like to help us deliver more magic to the world of Jorvik?

Game Design Lead

Star Stable Online is a 12-year-old MMORPG with players ranging across a variety of ages. While the game already has a captivating main storyline, we are committed to ensuring that Jorvik is a world that players can’t wait to return to and spend time in. And this is where you come in. We need to modernize our gameplay for a new generation of gamers, and our new exciting world as a cross-platform game. To help us on this journey, we are looking for a dedicated Game Design Lead who can help us adapt and thrive for another 12 years and beyond!

The Game Design Lead we are looking for is someone who wants to take our gaming experience to an all-new high. You will be investigating how we can make more replayable content by looking into how we can build out new gameplay systems but also build upon existing ones. If this sounds like your next mission, read on!

The Game Design Lead at Star Stable drives the design work within the studio, helping the project teams turn the creative vision into tangible design that gets into the hands of our players. Since you’ll be working on a live game, you will have a great opportunity to employ player feedback to enhance the gaming experience continuously. Moreover, you will lead the design area, coaching the team to bring the director’s vision to life. As the team manager, you’ll also be responsible for 1:1s, recruitments and welcoming new members to the team.

Responsibilities

Collaborate with the directors on the vision and the goals for design. Coaching the project teams to turn those visions into tangible designs.

Provide design direction to the team, this includes delegating work, coaching, mentoring and planning together with the producer and other stakeholders.

Spend around 50% of your position doing hands-on design work. Conceptualise, prototype, test and implement gameplay systems.

Drive discovery phases and other design processes with support from the associate producers.

Drive collaboration with other disciplines such as art, production and engineering, ensuring alignment and cohesion for the overall game experience.

Contribute to improvements in our design pipelines and strategy.

Drive documentation of guidelines, workflows and best practices.

Stay up to date with relevant game information such as KPIs, player surveys, new releases and updates.

Conduct 1:1 meetings with the team, recruit, onboard and offboard team members.

We believe that you have:

Several years of experience as a game designer with a solid understanding of game loops, systems and their impact on the player experience.

Experience in a leadership role with the ability to coach a team on their personal development and goal setting.

Experience with prototyping and conceptualizing new gameplay systems.

A will to advocate for players and company goals and contribute to building a culture of constructive feedback within the design craft.

A passion for solving problems and overcoming challenges.

Strong knowledge of commercial and proprietary game engines and tools.

The ability to use data to qualitatively inform design decisions.

An ability to effectively document and convey ideas, complex concepts and design visions.

Excellent verbal and written English communication skills.

Experience in mobile and cross-platform development is considered a big plus.

What can we offer you?

A team eager to test and try new things! If you like sharing ideas and learnings with colleagues both within and outside of your field, this is the role for you.

A pretty sweet mission. We are developing the world's best horse-riding game for girls and we take that vision very seriously. We strive to hit that mark every single day.

30 vacation days (+ 3 additional squeeze days).

A pension and insurance plan that mimics ITP1.

Parental pay top-up to 90%.

Health allowance at 5000 SEK per year.

Hybrid working model, which allows you to combine the best of “working from home”, and being together with the team at our cozy new office located in the middle of Södermalm (Magnus Ladulåsgatan 65) GameDev cluster.

18% discount at SATS gym and company workout classes

A dog room at the office! Bring your furry friend to work!

Sounds like an exciting journey you want to be part of? Reach out and apply! We would love to hear from you!