Stockholm: Head of Customer Support and Operations

Hitta ansökningsinfo om jobbet Head of Customer Support and Operations i Stockholm. Är det intressant kan du gå vidare och ansöka jobbet. Annars kan du klicka på arbetsgivaren eller yrkesbenämningen för att se alla jobb i Stockholm inom den kategorin.

Publicerad: 2021-11-25 // Varaktighet: Heltid

Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for our Head of Customer Support and Operations to take our Customer team to the next level. Could you be the next adventurer to join our team?

About the job

We are looking for a results-oriented, tech-savvy head with an ambitious and entrepreneurial attitude to join our team. Our customers are what we value the most, and at the moment our Customer team consists of more than 40 highly engaged employees across four different markets. Our customer team is growing rapidly and we are now looking for someone passionate and experienced to provide leadership and guidance to our team when we now level up our way of working.

You will be responsible for our internal processes related to Customer Operations and Support. You will work on a strategic level, but also hands on in defining processes related to both operations and support. You will analyze data, define and follow up KPIs on a global level and per market. You will work closely with our Team Leads from different markets and Product Managers. You will together with them build a robust Customer team, preparing both our Customer organization to scale up to new markets and support our existing markets. Areas of responsibility

- Professionalize Tibbers approach to Customer Support
- Support the leaders of the House of Customer on both an operational and strategic level
- Way of working with hiring and onboarding
- Securing knowledge level in the team and processes to support up on
- Scaling a high performance team in both existing and new markets
- Stakeholder communication


About you

You have an analytic mindset and a data driven approach to problem solving and have demonstrated capacity to take data-informed decisions. You have several years of experience in a fast-moving environment (e.g. scale ups) and are used to work with global teams. We are looking for you that have excellent communication skills and is not afraid to speak your mind.

Your true passion is to create the best possible customer experience and this reflects on everything you do. You are able to shift your focus across many projects and can manage many things on the fly. You love to build for scale and have that in mind in everything you do.

And most importantly of all, in addition to being able to set the strategic initiatives you are not afraid of getting your hands dirty.

Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016, we're now 160+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam and Helsinki, and with that very number growing each week, we’re still just getting started. Through 2022 we will expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, and Schibsted.

If you have any questions regarding the position, you can reach out to Chief Customer Officer Linn Hege Helle at linn@tibber.com. She will be happy to tell you more.

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Andra jobb i Stockholm som Administrativ utvecklare

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Customer Success Manager till Stratsys!

Läs mer Aug 24
På Stratsys blir du del av ett techbolag med engagerade människor som brinner för att förenkla våra kunders arbetsliv. Vi gör det genom smarta produkter på vår plattform för styrning och ledning. Vi har startat ett samarbete med ett av Nordens ledande investment-bolag inom SaaS för att ytterligare accelerera vår tillväxt, och nu söker vi dig som vill vara med och bidra på denna fortsatta tillväxtresa!

OM ROLLEN

Som Success Manager har du kunden och plattformen i fokus och arbetar bla med:

- Löpande kontakt med kunder med syfte att proaktivt se och utröna deras behov för ett förbättrat och utökat användande av Stratsys.
- Att följa kundens användning av produkterna genom egen och datadriven analys och tillsammans med kund säkerställa bästa användandet av produkterna.
- Löpande förbättringsuppdrag i kundernas uppsättning av Stratsys produkter.
- Fånga upp och följa upp kundens vidare behov inom vårt produkterbjudande för att bidra till merförsäljning hos våra kunder.


Du kommer att ha en djup förståelse för våra produkter och plattform såväl som för kundens processer och du ser sambandet dem emellan för att skapa bästa kundnytta. Du är en av kundens närmaste kontaktpersoner på Stratsys och arbetar proaktivt och med god kundservice för att bygga relationen med kunderna. Våra kunder är främst större organisationer där dina kontaktytor spänner mellan personer på lednings-och operativ nivå.

Du blir del av Customer Success, ett engagerat team om 20 personer fördelat på våra kontor i Malmö, Göteborg och Stockholm. Den person vi nu söker kan ha sin bas antingen i Göteborg eller Stockholm - vi är flexibla! Det viktigaste är att vi är rätt matchning!

OM DIG

- En avlutad universitetsutbildning inom ekonomi, systemvetenskap eller liknande
- 1-3 års erfarenhet av kundnära arbete.
- Har du erfarenhet av andra digitala plattformar eller lösningar är det meriterande.


För att trivas i rollen ser vi att du är en proaktiv person med ett genuint intresse för både kundnära arbete och smarta digitala lösningar. Du är driven, har en positiv och prestigelös grundinställning och uppskattar effektivt samarbete, med såväl kunder som kollegor. Du gillar att arbeta självständigt och tar stort eget ansvar vilket gör att en dynamisk miljö där veckorna ser olika ut passar dig perfekt.

Om oss

Stratsys är ett ledande techbolag som erbjuder digitala lösningar inom styrning och ledning till bolag och organisationer inom både privat och offentlig sektor. Vi förenklar våra kunders arbetsliv genom att hjälpa dem att digitalisera sina styr- och ledningsprocesser till Stratsys smarta plattform för planering, genomförande och uppföljning.

Ser det här ut som en roll för dig? Tveka inte, visa ditt intresse redan idag! Urval sker löpande och tilltänkt tillträde är under hösten.

Är just denna roll inte helt rätt men du är intresserad av vad vi som bolag kan erbjuda dig? Visa ditt intresse genom att connecta med oss, vi söker ständigt nya talanger till vår växande verksamhet i Stockholm, Göteborg och Malmö.

Vi ser fram emot att höra från dig!

Vill du läsa mer om oss och dina framtida kollegor och ta del av vår vardag här på Stratsys? Gå in på ? jobs.stratsys.com (http://www.jobs.stratsys.com/)?eller följ oss på Instagram, LinkedIn och Facebook

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Full-Stack Developer

Läs mer Nov 8
Since you’ve landed on this page, you already know Hedvig is a mover and shaker in insurtech, and think you might have what it takes to join us. As the only loved insurance company in Sweden (in the world?), we’ve proven that it’s possible to disrupt an entire industry with people’s best interest at heart. But our journey is just beginning.
tl;dr
•Help us change the insurance industry for the better
•Tech stack: React using Typescript, Kotlin/Node, Spring[boot], Postgre, Kubernetes, AWS
•A company culture based on trust and helping people
•Recently closed $45 million in Series-B funding


But our journey is just beginning. With huge demand comes huge hiring plans which means that we’re hiring Full-Stack Developers across our product teams who are just as excited as we are about the Hedvig journey.


Some of our product teams:
•Internal Product is building tools to help our service team provide a stellar service at a global scale.
•The Partnership Integration team is responsible for driving the purchase experience for partners.
•Insurance Product folks build the products driving Hedvig to scale our insurance offering.


What about you?
We look for developers who aim high and don't play it safe. We love creative problem-solvers who are not afraid to try new things and keep learning. Although we don’t expect you to know everything, ideally you’re familiar with our tech stack:


Frontend:
• React
• Swift
• TypeScript


Backend:
• Kotlin/Node
• Spring & SpringBoot
• Axon (Event-sourcing framework)
• Postgre
• Kubernetes
• AWS


What we offer
Our HQ is in Stockholm and we offer a hybrid way of working. We’re proud to have an environment where our Hedviger’s can learn and collaborate. We’re growing fast and we want to share our success, that’s why we offer warrants for this position.


What most processes will look like:
????30 minute chat with a member of the Talent Acquisition team to learn more about you – and tell you more about us!
???? First interview with your potential leader!
???? Case and case presentation or code test depending on the role
????Final interview with one of our founders or leaders.


FYI: We ask all candidates who make it to the first step of the process to complete a Personality and Logical Thinking test in order to understand your profile better. You will get to see your results and hopefully learn more about yourself as well!

Ansök nu

Fullstack Developer - Partner Product

Läs mer Nov 4
Since you’ve landed on this page, you already know Hedvig is a mover and shaker in insurtech, and think you might have what it takes to join us. As the only loved insurance company in Sweden (in the world?), we’ve proven that it’s possible to disrupt an entire industry with people’s best interest at heart. But our journey is just beginning.
tl;dr
• Help us build Partner Product from the ground up
• Tech stack: React, Typescript (Node, typescript, Postgres), Rest, GraphQL, API Security
• Recently closed $45 million in Series-B funding
• Making waves in the insurtech industry


It’s an exciting time in the Partner Product team and we’re hiring a number of full-stack developers. You’ll be working closely with our Engineering Lead and Product Manager (Leon) in building an important pillar of the business. Improving the customer & partner journey by reducing manual processes via automation is a top priority. If you’re interested in building something special, feel free to apply. You will work with making, buying and using insurance in partners' digital ecosystems more seamless than before.


What about the role?
• You will be building Partner Product from the ground up
• Working on microservices/technology infrastructure in a performant, scalable, secure, and efficient way (leading to digital products end-users absolutely love)
• This position comes with plenty of opportunity for rapid growth and development


What about you?
You’re someone who likes to be involved with the decision-making process and be an influence in the journey of Partner Product. You’re excited about seeing an idea transform into the hands of the customer. Further, we look for developers who aim high and don't play it safe. We love creative problem-solvers who are not afraid to try new things and keep learning. A big part of the role includes hands-on coding, and although we don’t expect you to know everything, you should be familiar with our tech stack:
Frontend:
• React
•Typescript


Backend:
• Node
• Typescript
• Postgres


Other:
• Rest
• GraphQL
• API Security
• Unit testing, integration testing, snapshot testing


What we offer
Our HQ is in Stockholm and we offer a hybrid way of working. We’re proud to have an environment where our Hedviger’s can learn and collaborate. We’re growing fast and we want to share our success, that’s why we offer warrants for this position.
Are you interested? Don’t be shy, hit the apply button and someone from our People & Performance team will be in touch.


What most processes will look like:
????30 minute chat with a member of the Talent Acquisition team to learn more about you – and tell you more about us!
???? First interview with your potential leader!
???? Case and case presentation or code test depending on the role
????Final interview with one of our founders or leaders.


FYI: We ask all candidates who make it to the first step of the process to complete a Personality and Logical Thinking test in order to understand your profile better. You will get to see your results and hopefully learn more about yourself as well!

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Vi söker administratör

Läs mer Nov 24
I rollen som administratör hos oss kommer du att arbetar med dagligen administrativa arbetsuppgifter bl.a.
Kontakter med boende/styrelser
Ta emot och registrera felanmälan samt uppföljning
Uthyrning av p-platser, garage och förråd
Administrera köer till parkeringsplatser och garage, avtalsskrivning
Nyckelhantering, behörighet på ploppsystem, depositioner
Uttag från inre fond
Administrera ansökningar om andrahandsuthyrning



Som person är du ordningsam, ansvarsfull och strukturerad. Du har god kommunikativ förmåga och är mån om att kontinuerligt utvecklas både personligt och professionellt. Vi kommer att lägga stor vikt vid personlig lämplighet. Då mycket kontakt på kinesiska förekommer är det särskilt meriterande om du kan behärska kinesiska.
Tidigare erfarenhet av arbetet är meriterande, men inget krav.

Ansök nu

Andra jobb i Stockholm från Tibber As

Nedan visas andra jobb i Stockholm från Tibber As .

Customer Experience Specialist - Sweden

Informatör/Kommunikatör
Läs mer Nov 25
Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for our Customer Experience Specialist to take our Customer team to the next level. Could you be the next adventurer to join our team?

About the job

As a Customer Experience Specialist for the Swedish market you will be working with the customer journey for our existing customers. You will get in-depth knowledge about Tibbers offering and work closely with the rest of the customer team, as well as our product, marketing and growth teams.

You will focus on activities related to increasing retention and improving the overall customer experience. As a part of the job you will be hands-on in creating communication to existing customers in our different channels and for different segments. You will be following up on results and doing adaptations based on feedback and results.

As a part of our team you will be engaging with tasks such as:

Coordinating communication between stakeholders. Seeing the customer journey from a holistic perspective is important, and you will be aligning with stakeholders from marketing, growth and other areas to make sure that our content is aligned throughout or different channels

In charge of outbound communication: Creating in-app and email messages to our customers making sure our content is educating existing and potential customers in our product and services.

Iterate and experiment on different content: Trying out different communication strategies and focusing on segmenting different messages based on different customer groups. Aligning on criterias and qualifications for different segments.

Monitor results and follow up on goals and targets: Together with the Customer Experience team set goals and targets, and follow up on the results.

Get customer insights: Collect feedback & insights from the different teams, as well as responses of ongoing surveys and analyze pain points, communication gaps and potentials.

Follow up on the Customer Journey: Identify communication gaps in our customer journey and work on ways to improve.

About you

You are passionate about excellent customer experience and you share our vision about making the customer journey as smooth as possible. You have strong communication skills, an interest in tech and a curious mindset. You have experience from customer communication, experimenting, and following up on results. You are creative and not afraid to get your hands dirty. Experience from working with different CMS is highly appreciated, and you are able to create content in both Swedish and English. In addition you

- 3 years experience in communication or similar
- You are well structured and able to organize and multi task between different projects
- You are curious and love to learn new things




Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016, we're now 160+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam and Helsinki, and with that very number growing each week, we’re still just getting started. Through 2022 we will expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, and Schibsted.

Please send in your application latest December 8th. If you have any questions regarding the position, you can reach out to Chief Customer Officer Linn Hege Helle at linn@tibber.com. She will be happy to tell you more.

Ansök nu

Customer Support Specialist

Kundtjänstmedarbetare
Läs mer Nov 15
Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for a Customer Support Specialist for the Swedish market. Could you be the next adventurer to join our team?

About the job

You will get in- depth knowledge about the energy market and how we integrate products so that the customer can use their energy smarter. You will play a key role in introducing our customers to our product and help them gain more understanding about the app, their costs, and their electricity consumption so that they not only understand the product but can also use it to their advantage. As part of our team you will be engaging with tasks such as:

- Communicate with our customers via chat and email (occasionally on the phone too)
- Write content to our FAQ and Help Center
- Provide customer feedback to other parts of the organization and based on your insight continuously help improving our product and services
- Together with the team create and improve processes with the target of increasing both efficiency, but most importantly, customer satisfaction
- You will take part in a shift based schedule and work day, evening and weekend shifts.


About you

You take pride in creating a great customer experience. You get a kick out of not only fulfilling customer needs, but exceeding their expectations, and would go that extra mile to make our customers happy. You have a curious mindset and love learning new things.

In addition to this you are a structured person and will be a contributor to creating processes and routines that help the team work in the most efficient way. If you see something not working you will pick it up and make sure that it at the end of the day is better. You love working with people and in a high pace environment.

In addition to this we are looking for someone who could match these criteria:

- Experience from the energy market
- +3 years from a customer facing role
- Great organizational skills and you don't let yourself get rattled
- You are a native speaker and writer in Swedish and fluent in English and choose your words well.


Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

We are very proud of being a mission-driven startup with thousands and thousands of new users every month. The majority of our investors are proudly represented by Tibber employees, Silicon Valley-based Founders Fund and more.

Join our Tibber Tribe, it will be an adventure!



We look forward to hearing from you. Please send your application on the link below and tell us why you would be a perfect fit for this position. If you have any questions, please contact Team lead for Customer Support, Sabine Skoog. Email: sabine@tibber.com

We will have an ongoing evaluation of the applications.
Application deadline: November 28th.

Ansök nu

Technical Support Specialist

Kundtjänstmedarbetare
Läs mer Nov 15
Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for a Technical Support Specialist for the Swedish market. Could you be the next adventurer to join our team?

About the job

You will get in- depth knowledge about the energy market and how we integrate products so that the customer can use their energy smarter. You will play a key role in introducing our customers to our product and help them gain more understanding about the app, their costs, and their electricity consumption so that they not only understand the product but can also use it to their advantage. As part of our team you will be engaging with tasks such as:

- Communicate with our customers via chat and email (occasionally on the phone too)
- Write content to our FAQ and Help Center
- Provide customer feedback to other parts of the organization and based on your insight continuously help improving our product and services
- Together with the team create and improve processes with the target of increasing both efficiency, but most importantly, customer satisfaction
- You will take part in a shift based schedule and work day, evening and weekend shifts.


Tibber has integrations with a number of smart home products, electric cars and chargers. You will become familiar with the full range of integrations, and based on your interest and the team needs an expert within some of them.

As a Technical Support Specialist you will focus on helping customers solve issues related to their integrations. These issues are often complex and you need an understanding of our entire product and dependencies to do so. In your work you will recreate and understand patterns in the customers issues and that way also give valuable insight into our product teams

About you

We are now looking for tech savvy heroes that take pride in creating a great customer experience. You get a kick out of not only fulfilling customer needs, but exceeding their expectations, and would go that extra mile to make our customers happy. You have a curious mindset and love learning new things.

You have an interest in new technologies and love keeping up to date on the latest and greatest. Troubleshooting our technical issues require a use of conceptual thinking skills and you have an analytical mind. You love solving complex issues and are not afraid to dig into logs and code to find the core reason for the customers problems.

In addition to this we are looking for someone who could match these criteria:

- Experience from technical support
- +3 years from a customer facing role
- Great organisational skills and you don't let yourself get rattled
- You are a native speaker and writer in Swedish and fluent in English and choose your words well.


Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

We are very proud of being a mission-driven startup with thousands and thousands of new users every month. The majority of our investors are proudly represented by Tibber employees, Silicon Valley-based Founders Fund and more.

Join our Tibber Tribe, it will be an adventure!



We look forward to hearing from you. Please send your application on the link below and tell us why you would be a perfect fit for this position. If you have any questions, please contact Team lead for Customer Support, Sabine Skoog. Email: sabine@tibber.com

We will have an ongoing evaluation of the applications.
Application deadline: November 28th.

Ansök nu

Customer Success Specialist - Sweden

Marknadskommunikatör
Läs mer Nov 4
Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for a Customer Success Specialist for the Swedish market. Could you be the next adventurer to join our team?

About the job

As a Customer Success Specialist for the Swedish market you will be hands-on in our processes in order to increase customer satisfaction and retention. Together with the team you will define how we measure customer success and be a key player in setting initiatives live. You will get in-depth knowledge about Tibbers offering and work closely with the Customer Success team, the Swedish customer support team, as well as other parts of the company.

In this role you will analyze friction points and incoming traffic to support. Based on this you will ensure that our customers have access to whatever information they need while together with the team, identify measures that will improve the customer experience. Based on the analysis, you will work across the company to improve the customer experience. You will also be a part of developing our Support Center and be hands on in creating content to our Support center / FAQ and constantly work with improvements on the content. The position will be located in Stockholm.

About you

You are passionate about excellent customer experience and you share our vision about making the customer journey as smooth as possible. You believe that automated solutions are key, have an analytical mindset and a data-driven approach to problem solving. You have strong communication skills, an interest in tech and a curious mindset. You might have a degree in communications, marketing or similar. Actually, we don't care too much about what education you have as long as you have the right mindset. But we consider it highly meritorious if you have experience from similar positions.

Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

We are very proud of being a mission-driven startup with thousands and thousands of new users every month. The majority of our investors are proudly represented by Tibber employees, Silicon Valley-based Founders Fund, the entrepreneur Petter Stordalen - and more.

Join our Tibber Tribe, it will be an adventure!

If you have any questions regarding the position, you can reach out to Chief Customer Officer Linn Hege Helle at linn@tibber.com. She will be happy to tell you more.

Application deadline: November 14th.

Ansök nu

Support Hero - Sweden

Helpdesktekniker/Supporttekniker
Läs mer Okt 4
Tibber is a digital energy company with a mission to be on the consumer side, and we are quite unlike any other energy company. Our app replaces your traditional energy supplier, and shops the energy market for the best price of renewable energy, while giving you control over your energy consumption through analytics and insights. As a result, you save money while being good to our planet.

Our vision is to make sustainable lifestyle simple, and our mission is to reduce residential energy consumption in Europe by 20%. To do this, we develop technology that empowers people to use energy in a smart way. We are constantly challenging the dinosaurs in the industry by the use of new technology and fresh ideas. We believe that the power is yours!

The Tibber team now comprises more than 130 members and our offices are located in Stockholm, Førde, Berlin, Helsinki, and Amsterdam. We will expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founder’s fund, Petter Stordalen, and BKK Invest.

Our growth rate has been truly amazing, and we are just getting started. Now we are looking for a Support Hero to join our team of customer heroes. You could be the next adventurer to join our team!

-For this role you need excellent language skills in spoken and written Swedish-
We are constantly looking for support heroes to join our growing support team in Stockholm, perhaps it’s you!

You will be responsible for what we hold most precious of all, our customers. The dialogue we have with the customers is one of the most important elements of the user experience, and thus an important piece of the Tibber brand. As a member of our customer service team, you get to advise and assist customers in the use of our products, as well as being their hero and trustee to make sure Tibber continues to develop with the customers, by the customers and for the customers.

You don’t need to be an expert on energy to start working at Tibber, but after a while you will sure be one. Most important thing is that you have the right attitude, ask questions, and strive to make the customer lol. To get you started, we provide you training on our products to help you become a support superhero, and you will also work closely with other Tibber team members, all of whom also help in serving the customers.

As part of our team you will be engaging with tasks such as:

- Providing chat-based support to our customers (occasionally on the phone, too)
- Gathering information to help customers and writing FAQ texts and how-to articles
- Documentation of customer interactions
- Working closely with product and engineering teams to make sure customers’ voice is heard in the development of our products and to find and resolve technical issues.
- Handling online store orders and invoicing system


Who you are:

- You take pride in creating a great customer experience and fulfilling customer needs - simply putting a smile on their face
- If you have some knowledge or understanding of the power market, electricity or smart homes, that's a big plus so let us know.
- You are curious, love learning new things. -Solar charging or why not home battery storage? You get a kick out of exceeding expectations
- You don’t need experience in customer support as long as you know you have excellent people handling skills, perhaps you've been in sales or you are help all your friends in WoW.
- Ability to work early mornings or late evenings and sometimes weekends is key for this role
- You love working with others and you are a multi-tasking superhero
- You are a native speaker and writer in Swedish and fluent in English and choose your words well.


What we offer

- A startup adventure!
- An opportunity to put your skills and knowledge into work with diverse tasks. With us, you will have the opportunity to learn and develop yourself professionally - and have fun while doing it.
- A possibility to learn a lot and push the barriers of what you think is possible
- A place to work where laughter every day is a guarantee
- A set of colleagues who are extremely passionate about their craft
- A full time position with a fixed salary in Stockholm city


Please send in your cover letter and CV. In your cover letter, please provide a brief explanation as to why you would be an excellent fit for this role and what attracts you about Tibber. If you have any questions regarding the job, please contact Arvid Mårtensson (arvid.martensson@tibber.com).

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