Stockholm: Customer Success Specialist - Sweden

Hitta ansökningsinfo om jobbet Customer Success Specialist - Sweden i Stockholm. Är det intressant kan du gå vidare och ansöka jobbet. Annars kan du klicka på arbetsgivaren eller yrkesbenämningen för att se alla jobb i Stockholm inom den kategorin.

Publicerad: 2021-11-04 // Varaktighet: Heltid

Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for a Customer Success Specialist for the Swedish market. Could you be the next adventurer to join our team?

About the job

As a Customer Success Specialist for the Swedish market you will be hands-on in our processes in order to increase customer satisfaction and retention. Together with the team you will define how we measure customer success and be a key player in setting initiatives live. You will get in-depth knowledge about Tibbers offering and work closely with the Customer Success team, the Swedish customer support team, as well as other parts of the company.

In this role you will analyze friction points and incoming traffic to support. Based on this you will ensure that our customers have access to whatever information they need while together with the team, identify measures that will improve the customer experience. Based on the analysis, you will work across the company to improve the customer experience. You will also be a part of developing our Support Center and be hands on in creating content to our Support center / FAQ and constantly work with improvements on the content. The position will be located in Stockholm.

About you

You are passionate about excellent customer experience and you share our vision about making the customer journey as smooth as possible. You believe that automated solutions are key, have an analytical mindset and a data-driven approach to problem solving. You have strong communication skills, an interest in tech and a curious mindset. You might have a degree in communications, marketing or similar. Actually, we don't care too much about what education you have as long as you have the right mindset. But we consider it highly meritorious if you have experience from similar positions.

Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

We are very proud of being a mission-driven startup with thousands and thousands of new users every month. The majority of our investors are proudly represented by Tibber employees, Silicon Valley-based Founders Fund, the entrepreneur Petter Stordalen - and more.

Join our Tibber Tribe, it will be an adventure!

If you have any questions regarding the position, you can reach out to Chief Customer Officer Linn Hege Helle at linn@tibber.com. She will be happy to tell you more.

Application deadline: November 14th.

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Andra jobb i Stockholm som Marknadskommunikatör

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Concept Specialist

Läs mer Jan 17
Proffsmagasinet är inne i en väldigt expansiv fas och söker nu efter en affärsinriktad Concept Specialist.

I rollen som Concept Specialist ingår du i vår Webbavdelning. Du ansvarar för att skapa landningssidor genom att beskriva och presentera olika koncept av befintliga produkter på vår e-handelsplattform. Du utvecklar kontinuerligt content och ditt mål är att vägleda och underlätta kundens beslut- och köpprocess genom att beskriva hur produkterna fungerar ihop, hur de är kompatibla med varandra, etc. Vi ser det som meriterande om du har tidigare erfarenhet och kunskap av byggrelaterade produkter. Vi ser även att du har en god känsla för att skriva egna texter.

Du kommer bland annat att:

- Kontinuerligt skriva egna produkttexter där du beskriver utförligt om produkterna och koncepten.
- Ansvara för att skapa nya landningssidor med content där du beskriver och presenterar diverse koncept av bolagets befintliga sortiment.
- Organisera, underhålla och förbättra befintliga landningssidor, produktdata och content.
- Ständigt utveckla nya konceptsidor där målet är att vägleda och underlätta kundens beslut- och köpprocess genom att beskriva hur produkterna fungerar ihop, hur de är kompatibla med varandra, etc.

Din profil

- Mycket god känsla för att skriva texter.
- Är en god kommunikatör i tal och skrift som kan förmedla slutsatser på ett lättförståeligt sätt.
- Jobbat operativt med content och kommunikation under ett flertal år.
- Driven och vågar ta egna initiativ.
- Mål- och försäljningsinriktad.
- Organiserad och självgående utifrån de uppgifter som ges.
- God samarbetsförmåga och noggrann.
- Goda kunskaper i Excel.
- Meriterande om du har tidigare erfarenhet av byggrelaterade produkter och e-handel.

För att passa i rollen som försäljningsinriktad Concept Specialist hos oss tror vi att du är självgående och snabblärd samt har god kommunikationsförmåga. För att vara kvalificerad för tjänsten krävs att du är en driven och noggrann person som uttrycker dig obehindrat i både tal och skrift. Du har självklart breda kunskaper inom kommunikation, skriftlig framställning och administration och vi ser det som meriterande om du har tidigare erfarenhet och kunskap av byggrelaterade produkter.

Du trivs med att jobba självständigt i en roll där du har möjlighet att påverka och utveckla. Vi tror att du trivs i en prestigelös arbetsmiljö med korta beslutsvägar där egna initiativ värdesätts. Du är en skicklig kommunikatör som även fungerar bra i grupp, både som kollaboratör och som koordinator. Du är strukturerad, effektiv och tvekar inte att ge det lilla extra för att uppnå dina och företagets mål.

Tjänsten är en tillsvidareanställning med sex månaders provanställning med placering i nya fräscha lokaler i Marievik (Liljeholmskajen). Du rapporterar till Web Content Manager.

Vi hanterar ansökningar löpande.

Proffsmagasinet är Sveriges ledande e-handel inom verktyg, laser- & mätinstrument och andra byggrelaterade produkter.
Vi lagerför stora delar av vårt sortiment vilket garanterar snabba leveranser och möjlighet till upphämtning från vår hämtlager i Stockholm.

Ansök nu

Junior Campaign Specialist

Läs mer Jan 21
Do you have expertise in making profitable and amazing campaigns within retail? We are looking for a Campaign Specialist who will create and work with campaigns within foodora, with an extra focus on our relatively new business area Quick Commerce. As you know we have thousands of restaurant partners around Sweden, but we don’t stop there. We are building the next generation e-commerce experience, where customers get what they need within 30 minutes from the local shop. If you want to work in cross functional marketing projects within this field and can’t wait to be part of our fast journey, we might become good friends! Bring you passion, energy and engagement, and we promise you that you will have a good time!

WHAT YOU WILL DO

- Handle administrative tasks related to all marketing campaigns that you are responsible for

- Work closely with our campaign managers to ensure that for example material for different channels are in place

- Manage and create campaigns regarding all choosable channels (owned communications channels via app, webb, push and mail)

- Negotiate, book and coordinate e.g. OOH and collaborations.

- Maintain and manage influencer campaigns and relationships, both direct and via partners

- Take part in ongoing marketing projects within quick-commerce, partnerships and other ad hoc campaigns as well as larger 360 campaigns

- Other marketing related tasks



YOU ARE

- Highly driven - You are excited to put your theoretical knowledge into practice and to be part of a fast-paced marketing team and company!

- Business minded - What would foodora be without all amazing business minded people, if you have a business mindset as well we probably will enjoy each other's company

- Self-Reliant/Responsible - We highly believe that you can take responsibility for your own work, therefore we will let you do that

- We are a happy gang of people with an entrepreneurial spirit. We help each other in high and low and don't see any assignment too big or small to grab. If you have a can-do attitude and want to work in a high paced environment we might be a great fit!



REQUIRED QUALIFICATIONS

- You have a business related university degree, probably within a economics or marketing

- You have experience from e-commerce, preferably from B2C retail, such as FMCG or similar

- You have at least two years working experience in a similar role

- You are used to work in a lot if different systems and have used Microsoft 365 and Office on a daily basis

- You speak and write English and Swedish fluently

- You probably have experience from working in a fast paced company or a scale up

- It will be considered a plus if you have been working in Google analytics and Braze



Start date:

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Please check in our instagram foodorapeople.se (https://instagram.com/foodorapeople.se?igshid=12as2gaeoh57g) in the meantime to see what’s going on right now. Who knows, they might be your future colleagues!

WHO WE ARE

We are foodorians, a happy gang of food lovers all eager to create the delivery service of the future! For us, humility, innovation and teamwork make up the cornerstone for our success, combined with a shared entrepreneurial spirit. We are currently breaking new grounds in the industry by completely redefining what a delivery service actually is - therefore, high tempo and flexibility is common and days never look the same (really!).

We are people from all backgrounds, with different experiences and wildly varied ideas and opinions. This is something we value highly, since we fully believe that diversity is what builds our culture and success. We are proud of being an employer for people from all corners of the world and at the same time distinguish ourselves as one of the fastest growing companies within LMD*!

Sure, growth and success is all fun and games, but let’s be clear: it cannot happen at the expense of our sustainability work. Since January 2020 we are a carbon neutral business, not just in Sweden but for our whole European operation. Our goals are ambitious to be leading the way for sustainability within our industry - from supplying 100% electrical transportation to promoting more environmentally friendly food choices, we want to stand for a green future! Are you in?

LMD stands for Last Mile Delivery. That, and many other nerdy abbreviations, is something you’ll come to learn when you start. ;)

BENEFITS

- Wellness allowance

- Employee discount at foodora (wohoo!)

- Occupational pension, incl. premium exemption insurance, accident insurance, life insurance

- Benify

- Awesome AW’s and parties (we can’t wait to have them back)!

Ansök nu

Content Manager

Läs mer Jan 20
Kan du landa en strategi och få innehåll att flyga? Bli vår nya Content Manager!

Du drivs av att skapa engagemang, i stort och smått. För trots att iOS 14 var en rysare även för dig så vet du att slagkraftiga ord, genomtänkta bilder och en känsla för timing når igenom bruset. Nu utökar vi marknadsteamet och söker en Content Manager som är redo att ta bilden av Mestro till nästa nivå!
I rollen som Content Manager kommer du att få producera inspirerande innehåll från scratch, utveckla vår kommunikation och bidra till vår spännande tillväxtresa. Ja, du blir helt enkelt ansvarig för allt vårt innehåll och i kanaler som blogg, nyhetsbrev, organiska samt betalda sociala medier kommer du att vara hjärnan bakom inläggen som gör att vi syns och hörs.

Dina dagliga arbetsuppgifter inkluderar bl.a. att strategiskt planera och skapa innehåll för våra kanaler som riktar sig till både befintliga och nya kunder, med fokus på att stärka vårt varumärke. Du kommer även jobba nära Commercial-teamet och bistå dem med att ta fram material som säljer in Mestro på allra bästa sätt. För du vet lika bra som vi hur viktigt ett första intryck är.

Rollen är både ny och bred, vilket gör att den kommer att skräddarsys för dig som person. Marknadsteamet, som tidigare varit en one man-show, består av dig och Kristoffer som leder avdelningen. Det innebär att ni kommer jobba nära, men att du också behöver kunna driva egna projekt och ta mycket eget ansvar. Fler uppgifter och större ansvar kommer att komma med tiden, med målet att få både din roll, avdelningen samt Mestro att glänsa.

Vem tror vi att du är?

Du gillar när det händer saker, när det finns något att hugga i. För oavsett om det är nyhetsbrev, blogginlägg eller tre webinars på raken som ska produceras så kommer det att finnas en lista. Och den kommer växa. Så du behöver både vara bra på att ha många bollar i luften och jobba agilt, men också prioritera. För ingen kan göra allt och för oss är det viktigt att du har kul och mår bra på Mestro.

För att du ska lyckas prestera på topp i vår snabbrörliga miljö tror vi att du har 1-2 års erfarenhet av att skapa innehåll för ett företag eller varumärke. Dessutom har du intresse för och erfarenhet av att skriva, skapa grafiskt innehåll och fotografera. Kan du filma också? Det är ett stort plus!

Har du hört att du är en bra lyssnare? Härligt! För vi behöver dig som är service-minded och kan supportera Mestros övriga avdelningar, för att tillsammans skapa kommunikation i världsklass. Vi utvecklar och säljer en avancerad produktsvit med ambitioner lika höga som raketforskning. Och på tal om raketer så har vår nyligen genomförda börsintroduktion gett oss raketfart (och en hel del kapital) för vår fortsatta expansion i Europa. Just därför är engelska ett krav och ytterligare språk en bra merit. För tillsammans ska vi revolutionera energianvändningen i världen. Kilowattimme per kilowattimme

Och vilka är vi?

Frågar du efter det korta svaret så är vi en växande, digital scale-up som just handlat en ännu större kostym då vi i december 2021 gick in på Nasdaq First North och blev ett fullfjädrat börsbolag. Dagligen hjälper vår produktsvit av molnbaserade tjänst för energiuppföljning fastighetsägare att spara tid, pengar, energi OCH huvudvärk.

Det lite längre svaret är helt enkelt att Mestro är Bästro! Vi kanske är partiska men vi kan backa upp vårt kaxiga påstående med god gemenskap, bra ledning och en produkt som är kul att jobba med. Mestro har hållbarhet i själva kärnan av vad vi gör och vår tillväxtresa bara har börjat. Så du behöver verkligen inte vara vegetarian (även om många av oss är det), men tycker du att vegetariskt = kaninmat så har du nog kommit fel.

Idag är vi 30 personer inom bl.a. Customer Experience, IT, Product, Commercial, Marketing & Finance. Och fler ska vi bli!

Några snabba om varför det är supernice att arbeta på Mestro

- Vi sitter i stora, härliga lokaler centralt på Kungsgatan i Stockholm

- Under Mestro Labs får alla varje vecka möjlighet att jobba på projekt som är utanför deras egen roll, med syftet att utveckla produkten

- Vi har en positiv inställning till flexibelt arbete (även när det inte pågår en pandemi)

- Vi kommer att lära dig att sabrera champagneflaskor (även alkoholfria diton)

- Plus: vi har ett generöst friskvårdsbidrag på 3500 kr!


Skicka din ansökan idag!
Vi vill komma igång asap och kommer att hålla intervjuer löpande. Har du några frågor får du gärna maila Kristoffer på kristoffer@mestro.se (mailto:kristoffer@mestro.se )

Ansök nu

Campaign Specialist

Läs mer Jan 11
Do you have expertise in making profitable and amazing campaigns within retail? We are looking for a Campaign Specialist who will create and work with campaigns within foodora, with an extra focus on our relatively new business area Quick Commerce. As you know we have thousands of restaurant partners around Sweden, but we don’t stop there. We are building the next generation e-commerce experience, where customers get what they need within 30 minutes from the local shop. If you want to work in cross functional marketing projects within this field and can’t wait to be part of our fast journey, we might become good friends! Bring you passion, energy and engagement, and we promise you that you will have a good time!

WHAT YOU WILL DO

- Handle administrative tasks related to all marketing campaigns that you are responsible for

- Work closely with our campaign managers to ensure that for example material for different channels are in place

- Manage and create campaigns regarding all choosable channels (owned communications channels via app, webb, push and mail)

- Negotiate, book and coordinate e.g. OOH and collaborations.

- Maintain and manage influencer campaigns and relationships, both direct and via partners

- Take part in ongoing marketing projects within quick-commerce, partnerships and other ad hoc campaigns as well as larger 360 campaigns

- Other marketing related tasks



YOU ARE

- Highly driven - You are excited to put your theoretical knowledge into practice and to be part of a fast-paced marketing team and company!

- Business minded - What would foodora be without all amazing business minded people, if you have a business mindset as well we probably will enjoy each other's company

- Self-Reliant/Responsible - We highly believe that you can take responsibility for your own work, therefore we will let you do that

- We are a happy gang of people with an entrepreneurial spirit. We help each other in high and low and don't see any assignment too big or small to grab. If you have a can-do attitude and want to work in a high paced environment we might be a great fit!



REQUIRED QUALIFICATIONS

- You have a business related university degree, probably within a economics or marketing

- You have experience from e-commerce, preferably from B2C retail, such as FMCG or similar

- You have at least two years working experience in a similar role

- You are used to work in a lot if different systems and have used Microsoft 365 and Office on a daily basis

- You speak and write English and Swedish fluently

- You probably have experience from working in a fast paced company or a scale up

- It will be considered a plus if you have been working in Google analytics and Braze



Start date:

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Please check in our instagram foodorapeople.se (https://instagram.com/foodorapeople.se?igshid=12as2gaeoh57g) in the meantime to see what’s going on right now. Who knows, they might be your future colleagues!

WHO WE ARE

We are foodorians, a happy gang of food lovers all eager to create the delivery service of the future! For us, humility, innovation and teamwork make up the cornerstone for our success, combined with a shared entrepreneurial spirit. We are currently breaking new grounds in the industry by completely redefining what a delivery service actually is - therefore, high tempo and flexibility is common and days never look the same (really!).

We are people from all backgrounds, with different experiences and wildly varied ideas and opinions. This is something we value highly, since we fully believe that diversity is what builds our culture and success. We are proud of being an employer for people from all corners of the world and at the same time distinguish ourselves as one of the fastest growing companies within LMD*!

Sure, growth and success is all fun and games, but let’s be clear: it cannot happen at the expense of our sustainability work. Since January 2020 we are a carbon neutral business, not just in Sweden but for our whole European operation. Our goals are ambitious to be leading the way for sustainability within our industry - from supplying 100% electrical transportation to promoting more environmentally friendly food choices, we want to stand for a green future! Are you in?

LMD stands for Last Mile Delivery. That, and many other nerdy abbreviations, is something you’ll come to learn when you start. ;)

BENEFITS

- Wellness allowance

- Employee discount at foodora (wohoo!)

- Occupational pension, incl. premium exemption insurance, accident insurance, life insurance

- Benify

- Awesome AW’s and parties (we can’t wait to have them back)!

Ansök nu

Junior Campaign Specialist

Läs mer Jan 14
Do you have expertise in making profitable and amazing campaigns within retail? We are looking for a Campaign Specialist who will create and work with campaigns within foodora, with an extra focus on our relatively new business area Quick Commerce. As you know we have thousands of restaurant partners around Sweden, but we don’t stop there. We are building the next generation e-commerce experience, where customers get what they need within 30 minutes from the local shop. If you want to work in cross functional marketing projects within this field and can’t wait to be part of our fast journey, we might become good friends! Bring you passion, energy and engagement, and we promise you that you will have a good time!

WHAT YOU WILL DO

- Handle administrative tasks related to all marketing campaigns that you are responsible for

- Work closely with our campaign managers to ensure that for example material for different channels are in place

- Manage and create campaigns regarding all choosable channels (owned communications channels via app, webb, push and mail)

- Negotiate, book and coordinate e.g. OOH and collaborations.

- Maintain and manage influencer campaigns and relationships, both direct and via partners

- Take part in ongoing marketing projects within quick-commerce, partnerships and other ad hoc campaigns as well as larger 360 campaigns

- Other marketing related tasks



YOU ARE

- Highly driven - You are excited to put your theoretical knowledge into practice and to be part of a fast-paced marketing team and company!

- Business minded - What would foodora be without all amazing business minded people, if you have a business mindset as well we probably will enjoy each other's company

- Self-Reliant/Responsible - We highly believe that you can take responsibility for your own work, therefore we will let you do that

- We are a happy gang of people with an entrepreneurial spirit. We help each other in high and low and don't see any assignment too big or small to grab. If you have a can-do attitude and want to work in a high paced environment we might be a great fit!



REQUIRED QUALIFICATIONS

- You have a business related university degree, probably within a economics or marketing

- You have experience from e-commerce, preferably from B2C retail, such as FMCG or similar

- You have at least two years working experience in a similar role

- You are used to work in a lot if different systems and have used Microsoft 365 and Office on a daily basis

- You speak and write English and Swedish fluently

- You probably have experience from working in a fast paced company or a scale up

- It will be considered a plus if you have been working in Google analytics and Braze



Start date:

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Please check in our instagram foodorapeople.se (https://instagram.com/foodorapeople.se?igshid=12as2gaeoh57g) in the meantime to see what’s going on right now. Who knows, they might be your future colleagues!

WHO WE ARE

We are foodorians, a happy gang of food lovers all eager to create the delivery service of the future! For us, humility, innovation and teamwork make up the cornerstone for our success, combined with a shared entrepreneurial spirit. We are currently breaking new grounds in the industry by completely redefining what a delivery service actually is - therefore, high tempo and flexibility is common and days never look the same (really!).

We are people from all backgrounds, with different experiences and wildly varied ideas and opinions. This is something we value highly, since we fully believe that diversity is what builds our culture and success. We are proud of being an employer for people from all corners of the world and at the same time distinguish ourselves as one of the fastest growing companies within LMD*!

Sure, growth and success is all fun and games, but let’s be clear: it cannot happen at the expense of our sustainability work. Since January 2020 we are a carbon neutral business, not just in Sweden but for our whole European operation. Our goals are ambitious to be leading the way for sustainability within our industry - from supplying 100% electrical transportation to promoting more environmentally friendly food choices, we want to stand for a green future! Are you in?

LMD stands for Last Mile Delivery. That, and many other nerdy abbreviations, is something you’ll come to learn when you start. ;)

BENEFITS

- Wellness allowance

- Employee discount at foodora (wohoo!)

- Occupational pension, incl. premium exemption insurance, accident insurance, life insurance

- Benify

- Awesome AW’s and parties (we can’t wait to have them back)!

Ansök nu

Andra jobb i Stockholm från Tibber As

Nedan visas andra jobb i Stockholm från Tibber As .

Head of Customer Support and Operations

Administrativ utvecklare
Läs mer Nov 25
Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for our Head of Customer Support and Operations to take our Customer team to the next level. Could you be the next adventurer to join our team?

About the job

We are looking for a results-oriented, tech-savvy head with an ambitious and entrepreneurial attitude to join our team. Our customers are what we value the most, and at the moment our Customer team consists of more than 40 highly engaged employees across four different markets. Our customer team is growing rapidly and we are now looking for someone passionate and experienced to provide leadership and guidance to our team when we now level up our way of working.

You will be responsible for our internal processes related to Customer Operations and Support. You will work on a strategic level, but also hands on in defining processes related to both operations and support. You will analyze data, define and follow up KPIs on a global level and per market. You will work closely with our Team Leads from different markets and Product Managers. You will together with them build a robust Customer team, preparing both our Customer organization to scale up to new markets and support our existing markets. Areas of responsibility

- Professionalize Tibbers approach to Customer Support
- Support the leaders of the House of Customer on both an operational and strategic level
- Way of working with hiring and onboarding
- Securing knowledge level in the team and processes to support up on
- Scaling a high performance team in both existing and new markets
- Stakeholder communication


About you

You have an analytic mindset and a data driven approach to problem solving and have demonstrated capacity to take data-informed decisions. You have several years of experience in a fast-moving environment (e.g. scale ups) and are used to work with global teams. We are looking for you that have excellent communication skills and is not afraid to speak your mind.

Your true passion is to create the best possible customer experience and this reflects on everything you do. You are able to shift your focus across many projects and can manage many things on the fly. You love to build for scale and have that in mind in everything you do.

And most importantly of all, in addition to being able to set the strategic initiatives you are not afraid of getting your hands dirty.

Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016, we're now 160+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam and Helsinki, and with that very number growing each week, we’re still just getting started. Through 2022 we will expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, and Schibsted.

If you have any questions regarding the position, you can reach out to Chief Customer Officer Linn Hege Helle at linn@tibber.com. She will be happy to tell you more.

Ansök nu

Customer Experience Specialist - Sweden

Informatör/Kommunikatör
Läs mer Nov 25
Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for our Customer Experience Specialist to take our Customer team to the next level. Could you be the next adventurer to join our team?

About the job

As a Customer Experience Specialist for the Swedish market you will be working with the customer journey for our existing customers. You will get in-depth knowledge about Tibbers offering and work closely with the rest of the customer team, as well as our product, marketing and growth teams.

You will focus on activities related to increasing retention and improving the overall customer experience. As a part of the job you will be hands-on in creating communication to existing customers in our different channels and for different segments. You will be following up on results and doing adaptations based on feedback and results.

As a part of our team you will be engaging with tasks such as:

Coordinating communication between stakeholders. Seeing the customer journey from a holistic perspective is important, and you will be aligning with stakeholders from marketing, growth and other areas to make sure that our content is aligned throughout or different channels

In charge of outbound communication: Creating in-app and email messages to our customers making sure our content is educating existing and potential customers in our product and services.

Iterate and experiment on different content: Trying out different communication strategies and focusing on segmenting different messages based on different customer groups. Aligning on criterias and qualifications for different segments.

Monitor results and follow up on goals and targets: Together with the Customer Experience team set goals and targets, and follow up on the results.

Get customer insights: Collect feedback & insights from the different teams, as well as responses of ongoing surveys and analyze pain points, communication gaps and potentials.

Follow up on the Customer Journey: Identify communication gaps in our customer journey and work on ways to improve.

About you

You are passionate about excellent customer experience and you share our vision about making the customer journey as smooth as possible. You have strong communication skills, an interest in tech and a curious mindset. You have experience from customer communication, experimenting, and following up on results. You are creative and not afraid to get your hands dirty. Experience from working with different CMS is highly appreciated, and you are able to create content in both Swedish and English. In addition you

- 3 years experience in communication or similar
- You are well structured and able to organize and multi task between different projects
- You are curious and love to learn new things




Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016, we're now 160+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam and Helsinki, and with that very number growing each week, we’re still just getting started. Through 2022 we will expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, and Schibsted.

Please send in your application latest December 8th. If you have any questions regarding the position, you can reach out to Chief Customer Officer Linn Hege Helle at linn@tibber.com. She will be happy to tell you more.

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Customer Support Specialist

Kundtjänstmedarbetare
Läs mer Nov 15
Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for a Customer Support Specialist for the Swedish market. Could you be the next adventurer to join our team?

About the job

You will get in- depth knowledge about the energy market and how we integrate products so that the customer can use their energy smarter. You will play a key role in introducing our customers to our product and help them gain more understanding about the app, their costs, and their electricity consumption so that they not only understand the product but can also use it to their advantage. As part of our team you will be engaging with tasks such as:

- Communicate with our customers via chat and email (occasionally on the phone too)
- Write content to our FAQ and Help Center
- Provide customer feedback to other parts of the organization and based on your insight continuously help improving our product and services
- Together with the team create and improve processes with the target of increasing both efficiency, but most importantly, customer satisfaction
- You will take part in a shift based schedule and work day, evening and weekend shifts.


About you

You take pride in creating a great customer experience. You get a kick out of not only fulfilling customer needs, but exceeding their expectations, and would go that extra mile to make our customers happy. You have a curious mindset and love learning new things.

In addition to this you are a structured person and will be a contributor to creating processes and routines that help the team work in the most efficient way. If you see something not working you will pick it up and make sure that it at the end of the day is better. You love working with people and in a high pace environment.

In addition to this we are looking for someone who could match these criteria:

- Experience from the energy market
- +3 years from a customer facing role
- Great organizational skills and you don't let yourself get rattled
- You are a native speaker and writer in Swedish and fluent in English and choose your words well.


Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

We are very proud of being a mission-driven startup with thousands and thousands of new users every month. The majority of our investors are proudly represented by Tibber employees, Silicon Valley-based Founders Fund and more.

Join our Tibber Tribe, it will be an adventure!



We look forward to hearing from you. Please send your application on the link below and tell us why you would be a perfect fit for this position. If you have any questions, please contact Team lead for Customer Support, Sabine Skoog. Email: sabine@tibber.com

We will have an ongoing evaluation of the applications.
Application deadline: November 28th.

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Technical Support Specialist

Kundtjänstmedarbetare
Läs mer Nov 15
Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for a Technical Support Specialist for the Swedish market. Could you be the next adventurer to join our team?

About the job

You will get in- depth knowledge about the energy market and how we integrate products so that the customer can use their energy smarter. You will play a key role in introducing our customers to our product and help them gain more understanding about the app, their costs, and their electricity consumption so that they not only understand the product but can also use it to their advantage. As part of our team you will be engaging with tasks such as:

- Communicate with our customers via chat and email (occasionally on the phone too)
- Write content to our FAQ and Help Center
- Provide customer feedback to other parts of the organization and based on your insight continuously help improving our product and services
- Together with the team create and improve processes with the target of increasing both efficiency, but most importantly, customer satisfaction
- You will take part in a shift based schedule and work day, evening and weekend shifts.


Tibber has integrations with a number of smart home products, electric cars and chargers. You will become familiar with the full range of integrations, and based on your interest and the team needs an expert within some of them.

As a Technical Support Specialist you will focus on helping customers solve issues related to their integrations. These issues are often complex and you need an understanding of our entire product and dependencies to do so. In your work you will recreate and understand patterns in the customers issues and that way also give valuable insight into our product teams

About you

We are now looking for tech savvy heroes that take pride in creating a great customer experience. You get a kick out of not only fulfilling customer needs, but exceeding their expectations, and would go that extra mile to make our customers happy. You have a curious mindset and love learning new things.

You have an interest in new technologies and love keeping up to date on the latest and greatest. Troubleshooting our technical issues require a use of conceptual thinking skills and you have an analytical mind. You love solving complex issues and are not afraid to dig into logs and code to find the core reason for the customers problems.

In addition to this we are looking for someone who could match these criteria:

- Experience from technical support
- +3 years from a customer facing role
- Great organisational skills and you don't let yourself get rattled
- You are a native speaker and writer in Swedish and fluent in English and choose your words well.


Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

We are very proud of being a mission-driven startup with thousands and thousands of new users every month. The majority of our investors are proudly represented by Tibber employees, Silicon Valley-based Founders Fund and more.

Join our Tibber Tribe, it will be an adventure!



We look forward to hearing from you. Please send your application on the link below and tell us why you would be a perfect fit for this position. If you have any questions, please contact Team lead for Customer Support, Sabine Skoog. Email: sabine@tibber.com

We will have an ongoing evaluation of the applications.
Application deadline: November 28th.

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Support Hero - Sweden

Helpdesktekniker/Supporttekniker
Läs mer Okt 4
Tibber is a digital energy company with a mission to be on the consumer side, and we are quite unlike any other energy company. Our app replaces your traditional energy supplier, and shops the energy market for the best price of renewable energy, while giving you control over your energy consumption through analytics and insights. As a result, you save money while being good to our planet.

Our vision is to make sustainable lifestyle simple, and our mission is to reduce residential energy consumption in Europe by 20%. To do this, we develop technology that empowers people to use energy in a smart way. We are constantly challenging the dinosaurs in the industry by the use of new technology and fresh ideas. We believe that the power is yours!

The Tibber team now comprises more than 130 members and our offices are located in Stockholm, Førde, Berlin, Helsinki, and Amsterdam. We will expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founder’s fund, Petter Stordalen, and BKK Invest.

Our growth rate has been truly amazing, and we are just getting started. Now we are looking for a Support Hero to join our team of customer heroes. You could be the next adventurer to join our team!

-For this role you need excellent language skills in spoken and written Swedish-
We are constantly looking for support heroes to join our growing support team in Stockholm, perhaps it’s you!

You will be responsible for what we hold most precious of all, our customers. The dialogue we have with the customers is one of the most important elements of the user experience, and thus an important piece of the Tibber brand. As a member of our customer service team, you get to advise and assist customers in the use of our products, as well as being their hero and trustee to make sure Tibber continues to develop with the customers, by the customers and for the customers.

You don’t need to be an expert on energy to start working at Tibber, but after a while you will sure be one. Most important thing is that you have the right attitude, ask questions, and strive to make the customer lol. To get you started, we provide you training on our products to help you become a support superhero, and you will also work closely with other Tibber team members, all of whom also help in serving the customers.

As part of our team you will be engaging with tasks such as:

- Providing chat-based support to our customers (occasionally on the phone, too)
- Gathering information to help customers and writing FAQ texts and how-to articles
- Documentation of customer interactions
- Working closely with product and engineering teams to make sure customers’ voice is heard in the development of our products and to find and resolve technical issues.
- Handling online store orders and invoicing system


Who you are:

- You take pride in creating a great customer experience and fulfilling customer needs - simply putting a smile on their face
- If you have some knowledge or understanding of the power market, electricity or smart homes, that's a big plus so let us know.
- You are curious, love learning new things. -Solar charging or why not home battery storage? You get a kick out of exceeding expectations
- You don’t need experience in customer support as long as you know you have excellent people handling skills, perhaps you've been in sales or you are help all your friends in WoW.
- Ability to work early mornings or late evenings and sometimes weekends is key for this role
- You love working with others and you are a multi-tasking superhero
- You are a native speaker and writer in Swedish and fluent in English and choose your words well.


What we offer

- A startup adventure!
- An opportunity to put your skills and knowledge into work with diverse tasks. With us, you will have the opportunity to learn and develop yourself professionally - and have fun while doing it.
- A possibility to learn a lot and push the barriers of what you think is possible
- A place to work where laughter every day is a guarantee
- A set of colleagues who are extremely passionate about their craft
- A full time position with a fixed salary in Stockholm city


Please send in your cover letter and CV. In your cover letter, please provide a brief explanation as to why you would be an excellent fit for this role and what attracts you about Tibber. If you have any questions regarding the job, please contact Arvid Mårtensson (arvid.martensson@tibber.com).

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