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Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.
We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.
Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for a Customer Success Specialist for the Swedish market. Could you be the next adventurer to join our team?
About the job
As a Customer Success Specialist for the Swedish market you will be hands-on in our processes in order to increase customer satisfaction and retention. Together with the team you will define how we measure customer success and be a key player in setting initiatives live. You will get in-depth knowledge about Tibbers offering and work closely with the Customer Success team, the Swedish customer support team, as well as other parts of the company.
In this role you will analyze friction points and incoming traffic to support. Based on this you will ensure that our customers have access to whatever information they need while together with the team, identify measures that will improve the customer experience. Based on the analysis, you will work across the company to improve the customer experience. You will also be a part of developing our Support Center and be hands on in creating content to our Support center / FAQ and constantly work with improvements on the content. The position will be located in Stockholm.
You are passionate about excellent customer experience and you share our vision about making the customer journey as smooth as possible. You believe that automated solutions are key, have an analytical mindset and a data-driven approach to problem solving. You have strong communication skills, an interest in tech and a curious mindset. You might have a degree in communications, marketing or similar. Actually, we don't care too much about what education you have as long as you have the right mindset. But we consider it highly meritorious if you have experience from similar positions.
Our Tibber Culture
Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.
Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.
We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.
We are very proud of being a mission-driven startup with thousands and thousands of new users every month. The majority of our investors are proudly represented by Tibber employees, Silicon Valley-based Founders Fund, the entrepreneur Petter Stordalen - and more.
Join our Tibber Tribe, it will be an adventure!
If you have any questions regarding the position, you can reach out to Chief Customer Officer Linn Hege Helle at firstname.lastname@example.org. She will be happy to tell you more.
Application deadline: November 14th.