Stockholm: Support Hero - Sweden

Hitta ansökningsinfo om jobbet Support Hero - Sweden i Stockholm. Är det intressant kan du gå vidare och ansöka jobbet. Annars kan du klicka på arbetsgivaren eller yrkesbenämningen för att se alla jobb i Stockholm inom den kategorin.

Publicerad: 2021-10-04 // Varaktighet: Heltid

Tibber is a digital energy company with a mission to be on the consumer side, and we are quite unlike any other energy company. Our app replaces your traditional energy supplier, and shops the energy market for the best price of renewable energy, while giving you control over your energy consumption through analytics and insights. As a result, you save money while being good to our planet.

Our vision is to make sustainable lifestyle simple, and our mission is to reduce residential energy consumption in Europe by 20%. To do this, we develop technology that empowers people to use energy in a smart way. We are constantly challenging the dinosaurs in the industry by the use of new technology and fresh ideas. We believe that the power is yours!

The Tibber team now comprises more than 130 members and our offices are located in Stockholm, Førde, Berlin, Helsinki, and Amsterdam. We will expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founder’s fund, Petter Stordalen, and BKK Invest.

Our growth rate has been truly amazing, and we are just getting started. Now we are looking for a Support Hero to join our team of customer heroes. You could be the next adventurer to join our team!

-For this role you need excellent language skills in spoken and written Swedish-
We are constantly looking for support heroes to join our growing support team in Stockholm, perhaps it’s you!

You will be responsible for what we hold most precious of all, our customers. The dialogue we have with the customers is one of the most important elements of the user experience, and thus an important piece of the Tibber brand. As a member of our customer service team, you get to advise and assist customers in the use of our products, as well as being their hero and trustee to make sure Tibber continues to develop with the customers, by the customers and for the customers.

You don’t need to be an expert on energy to start working at Tibber, but after a while you will sure be one. Most important thing is that you have the right attitude, ask questions, and strive to make the customer lol. To get you started, we provide you training on our products to help you become a support superhero, and you will also work closely with other Tibber team members, all of whom also help in serving the customers.

As part of our team you will be engaging with tasks such as:

- Providing chat-based support to our customers (occasionally on the phone, too)
- Gathering information to help customers and writing FAQ texts and how-to articles
- Documentation of customer interactions
- Working closely with product and engineering teams to make sure customers’ voice is heard in the development of our products and to find and resolve technical issues.
- Handling online store orders and invoicing system


Who you are:

- You take pride in creating a great customer experience and fulfilling customer needs - simply putting a smile on their face
- If you have some knowledge or understanding of the power market, electricity or smart homes, that's a big plus so let us know.
- You are curious, love learning new things. -Solar charging or why not home battery storage? You get a kick out of exceeding expectations
- You don’t need experience in customer support as long as you know you have excellent people handling skills, perhaps you've been in sales or you are help all your friends in WoW.
- Ability to work early mornings or late evenings and sometimes weekends is key for this role
- You love working with others and you are a multi-tasking superhero
- You are a native speaker and writer in Swedish and fluent in English and choose your words well.


What we offer

- A startup adventure!
- An opportunity to put your skills and knowledge into work with diverse tasks. With us, you will have the opportunity to learn and develop yourself professionally - and have fun while doing it.
- A possibility to learn a lot and push the barriers of what you think is possible
- A place to work where laughter every day is a guarantee
- A set of colleagues who are extremely passionate about their craft
- A full time position with a fixed salary in Stockholm city


Please send in your cover letter and CV. In your cover letter, please provide a brief explanation as to why you would be an excellent fit for this role and what attracts you about Tibber. If you have any questions regarding the job, please contact Arvid Mårtensson (arvid.martensson@tibber.com).

Alla platsannonser →

Andra jobb i Stockholm som Helpdesktekniker/Supporttekniker

Nedan visas andra jobb i Stockholm som Helpdesktekniker/Supporttekniker.

IT Support Technician till Carnegie ?????????

Läs mer Jan 20
Om tjänsten
Wrknest söker en IT Support Technician till Carnegie, där du kommer att tillhöra teamet Technical Services och arbeta tillsammans med sju andra kollegor.

Carnegie är Nordens ledande investment- och privatbank. En mötesplats för idéer, kunskap och kapital, för investerare och investeringsmöjligheter. Carnegie är marknadsledare inom Investment Banking, Securities och Private Banking i Norden. Med omkring 600 erfarna och engagerade medarbetare vägleder Carnegie sina kunder till bättre affärer.

Detta är en direktrekrytering, vilket innebär att rekryteringsprocessen sköts av Wrknest och du blir anställd hos vår kund Carnegie.

Dina framtida arbetsuppgifter
Du kommer mestadels att arbeta med att supportera Carnegies interna medarbetare i helpdesk samt arbeta med problemlösning och teknik av varierande komplexitet. I teamet arbetar ni nära tillsammans där ni stöttar varandra i det dagliga arbetet och med rätt driv finns stora möjligheter att utvecklas att hantera ärenden i varierande svårighetsgrad.

Du kommer att ta emot ärenden där användarna har tekniska frågor kopplade till mjuk- och hårdvara, där du arbetar i Microsoft-miljö. För att kunna lösa ärendena kommer du regelbundet att samarbeta med olika delar inom organisationen. I rollen får du inskolning och utbildning, där du får möjlighet att fördjupa dina kunskaper.

Vi söker dig som har
- Minst 1 års erfarenhet av 1st line support, helpdesk
- Kunskaper kring Microsoft-miljöer
- Kunskaper kring felsökning och installation
- Talar och skriver obehindrat på både svenska och engelska

Vi söker dig som är en problemlösare, driven och har god samarbetsförmåga. Som person är du även noggrann i ditt arbete och serviceinriktad i din kontakt med kunder och kollegor.

Övrig information
Tjänsten avser heltid, 40h/v.
Start: Så snart som möjligt med hänsyn till eventuell uppsägningstid.
Plats: Centrala Stockholm

Sök gärna så snart som möjligt då vi jobbar med löpande urval.

Ansök nu

Supporttekniker till känd organisation i Stockholm

Läs mer Jan 19
Gillar du att ge service till människor? Har du ett intresse inom IT och vill utveckla dina kunskaper inom detta? Då har vi jobbet för dig!

Din nya tjänst

Som supporttekniker kommer du att hjälpa organisationens anställda med deras IT frågor. Du kommer att hantera ärenden främst via telefon och mail. Du får möjlighet att både lösa och administrera olika typer av ärenden. Ju mer du lär dig desto svårare ärenden kommer du att få möjlighet att hantera. Du kommer att få möjlighet att lära dig och skapa dig en förståelse för IT inom en stor och komplex IT-miljö. Organisationen är en av Stockholms största och mest välkända organisationer.

Som ny på arbetsplatsen så kommer du att utbildas under den första veckan. Du kommer att få lära dig om hur du hittar i kundens system och hur du ger svar på frågor. Du kommer att få medlyssna samt få stöttning i dina samtal. Till en början kommer du att få lära dig processer, rutiner och arbetssätt. Frågorna som kommer till supporten kan i början handla om återställningar av lösenord eller hantering av behörigheter. Senare kommer det att handla allt mer om felsökning av datorer, nätverk och mobiltelefoner.

Du kommer att tillhöra att trevligt gäng med varma och ödmjuka människor. På arbetsplatsen så hjälper alla varandra och det finns en starkt inkluderande gemenskap. För att passa in i gruppen så letar vi nu efter en trevlig, ödmjuk, lugn och service minded person som tycker om att prata med människor och samarbeta med andra.

Som anställd hos oss på Thalamus erbjuder vi fast anställning med kollektivavtal, fast lön och bra villkor. Det finns möjlighet att utvecklas som konsult på Thalamus om du har en egen vilja och driv att göra detta. Som anställd kommer du att ha tillgång till utbildningar och möjlighet att ta certifieringar inom infrastruktur.

Din bakgrund

Det är meriterande om du en IT-relaterad bakgrund, t.ex. att du har arbetat inom IT-support tidigare eller att du har läst IT gymnasiet och/eller att du har arbetat med telefon som främst arbetsredskap (tex kundtjänst, mötesbokning, telefonförsäljning). Lyft fram dina IT-kunskaper i ditt CV.

Din profil

Som person behöver du vara vänlig, hjälpsam och har enkelt att komma överens med människor. Stor vikt läggs vid personlighet.

Krav

- Ödmjuk, hjälpsam och trevlig
- Gillar IT och vill lära sig mer om det
- Sköter tider


Merit

- Arbetat inom IT-support.
- Har erfarenhet av IT från tex gymnasium
- Tidigare arbetat med telefon som främsta redskap.


Din ansökan

Alla ansökningar hanteras via vår hemsida https://thalamus.se/. Vid frågor, kontakta gärna Tilda.Stenmark@thalamus.se , christoffer.boos@thalamus.se eller felix.hernvall@thalamus.se .

Din nya arbetsgivare

Thalamus är ett stadigt växande IT-konsultbolag som erbjuder kvalificerade IT-konsulter inom Helpdesk, second line & Drift. Vi är ett familjärt bolag som ligger ute i Alvik strand och vår huvudsakliga fokus ligger på konsultverksamhet i Stockholms län.

Vi erbjuder månadslön, certifierings- och utvecklingsmöjligheter, där du blir fast anställd på Thalamus som IT-konsult. Våra uppdrag sträcker sig ofta under långa perioder och vid avslutade uppdrag hjälper vi dig vidare i din fortsatta utveckling. Då det är viktigt med trygghet och att vi ska få ett långt samarbete tillsammans.
På Thalamus är gemenskap en viktig del, vilket gör att vi ordnar AW:s samt sommarfest och julbord. Så att alla konsulter kan dela erfarenheter och glädje.
Om vi skulle beskriva oss själva skulle det vara att vi är ett glatt, kunskapsdrivet gäng vars arbete kännetecknas av kvalitet, nytänkande och personligt engagemang. Hoppas du vill bli en av oss?

Ansök nu

1st line tekniker till PEAB!

Läs mer Jan 19
Har du ett brinnande intresse för IT, kanske läst en IT-utbildning och har erfarenhet av teknisk support? Då tycker vi att du ska läsa vidare! Vi söker nämligen nu en 1st line tekniker med stort driv som kan bidra med support till vår spännande kund PEAB!

DIN VARDAG
I den här rollen kommer du att vara en del av Peab Support AB och erbjuda och utföra support inom samtliga IT system och tjänster enligt gällande ärendehanteringsprocess och tjänstekatalog. Som 1st line IT-support kommer du att arbeta med teknisk service och problemlösning samt ge teknisk support över mejl och telefon. Rollen är dynamisk och bjuder på variationsrika arbetsdagar med stora möjligheter att utveckla dina yrkeskunskaper. Du kommer aktivt arbeta i deras ärendehanteringssystem efter fastställda rutiner och servicenivåer. Vidare kommer du att medverka i fortlöpande utveckling av processer, arbetssätt, rutiner och tjänster. I ditt arbete kommer du att ha ett nära samarbeta med övriga funktioner inom Peab-koncernen.

I jobbet ingår till exempel att:

- arbeta med 1st line support
- ge råd och hjälp vid tekniska problem
- identifiera hårdvaruproblem
- vid behov skicka kunder vidare till 2nd line support


VEM ÄR DU?
För att trivas i rollen ser vi att du är självgående, vågar tänka annorlunda och ge förslag på nya lösningar samt har ett brinnande intresse för både IT och att följa omvärldens förändringar för att förstå ökande kundkrav och aktivt söka information som krävs i arbetet. Du delar gärna med dig av kunskap och erfarenheter både inom och utanför avdelningen och bidrar i gränsöverskridande projekt.

Vi ser gärna att du har:

- Gymnasie/universitetsexamen eller motsvarande arbetserfarenhet inom IT
- Goda kunskaper för tjänsten aktuella stöd- och verksamhetssystem
- Goda kunskaper i svenska och engelska i tal och skrift, samt förståelse för norska i tal och skrift


PASSAR VI DIG?
Wise IT arbetar med kompetensförsörjning inom IT. Vår uppgift är att hitta rätt person till rätt IT-jobb, genom rekrytering och konsulter. På Wise IT är vi ett härligt gäng superhjältar som tillsammans hjälper människor och företag att nå sina drömmar. Vi tror på människan i en framtida teknikutveckling och brinner för att bygga relationer, inkludera fler i IT-branschen och naturligtvis matcha rätt kompetens till rätt uppdrag. Hos oss är människan i fokus och vi tror att alla sitter på superkrafter som i rätt situation kan göra stordåd. Vi vill vara en självklar go-to career partner oavsett om kandidaten söker jobb i dagsläget eller inte. Vill du vara med på vår resa?

Läs mer om oss, vår kultur och våra värderingar på vår karriärsida (https://www.wiseit.se/karriar/).

ANSÖKAN
Har du frågor eller funderingar får du gärna höra av dig till Vendela Bennström (vendela.bennstrom@wiseit.se). Vi tar inte emot ansökningar via mail då vi värnar om din personliga integritet. Du kan läsa mer om hur vi behandlar personuppgifter enligt GDPR i Wise Group-koncernens policy för behandling av personuppgifter (https://www.wisegroup.se/gdpr/).

Välkommen med din ansökan!

Ansök nu

Vill du jobba med teknisk support på Brummer & Partners?????????

Läs mer Jan 19
Om tjänsten

Wrknest söker nu en IT helpdesk-medarbetare som vill ge teknisk support hos Sveriges första hedgefondförvaltare. Brummer & Partners har funnits i 25 år och är en europeiskt ledande företagsgrupp som förvaltar över 125 miljarder kronor på uppdrag av privatpersoner, företag och institutionella investerare i hela världen. Gruppens fristående fondbolag delar en gemensam IT-support med användare i olika länder som använder olika system och mjukvaror. Detta ger dig möjligheten att arbeta med olika saker inom flera områden där du kan bygga karriären framåt.

Detta är en direktrekrytering till vår kund Brummer & Partners. Du kliver in i ett företag med en positiv attityd, kunniga kollegor och en hjälpsam miljö. Du kommer arbeta på Brummer & Partners huvudkontor på Norrmalmstorg i Stockholm.

Dina framtida arbetsuppgifter

I rollen kommer du tillsammans med ditt team, bestående av fyra medarbetare, ansvara för att ge support gällande mjuk- och hårdvara till företagets användare. Du kommer ta emot inkommande ärenden via telefon och mejl och självständigt arbeta med det från start till mål. Alla ärenden kommer att hanteras via företagets ärendesystem där du registrerar dem, identifierar problem och försöker hitta lösningar. Då användarna befinner sig i olika länder och använder olika system kommer du arbeta med IT-administration i olika system. Dina arbetsuppgifter kan exempelvis bestå av att skapa olika konton från grunden i Active Directory, hands on lösa problem och felsöka i Outlook och Office 365, skapa olika team från grunden eller konfigurera olika parametrar i Microsoft Teams, ge olika användar- och licensrättigheter i Azure etc.

Denna tjänst kommer erbjuda dig en stor variation inom IT-arbete och chansen att sätta dig in i ett gäng nya teknologier.

Vi söker dig som har

- Minst 1-2 års arbetslivserfarenhet av någon form av IT-support/Helpdesk
- Relevant utbildning inom IT på gymnasial eller eftergymnasial nivå
- Erfarenhet av Active Directory, Office365 (hybrid)
- Microsoft Azure (Azure AD, Threat Protection (Microsoft 365 Defender)
- Identity and access management (IAM) Microsoft Identity Manager MIM /PIM, Exchange admin center )
- Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams)
- Kunskaper i Windows 10, hårdvara och mjukvara
- Du har grundläggande nätverkskunskap
- Goda kunskaper i svenska och engelska


Vi ser det som ett plus om du även har

- Erfarenhet och kunskap inom Power Shell Script
- Erfarenhet inom bank och finans


Vid denna rekrytering lägger vi stor vikt vid dina personliga egenskaper, då de är avgörande för hur du kommer att lyckas i rollen och företaget. Vi förstår att man inte kan allting från början - men du ska ha en vilja att lära dig! Därför söker vi dig som är strukturerad, pedagogisk och har en förmåga att tänka logiskt och lösa problem. Vi ser också gärna att du har social kompetens, ett stort intresse av teknik och en otrolig hunger att lära dig nytt inom detsamma.

Övrig information

Start: Omgående

Plats: Norrmalmstorg, Stockholm

Omfattning: Heltid, 100 % (h/v)

Anställningsform: Tillsvidareanställning hos Brummer & Partners

Sök gärna så snart som möjligt då vi jobbar med löpande urval.

Om Brummer & Partners

Brummer & Partners är en ledande europeisk hedgefondförvaltare som samlar förvaltare med olika förvaltningsstrategier i en företagsgrupp. Tillsammans förvaltar de över 125 miljarder kronor på uppdrag av privatpersoner, företag och institutionella investerare. Brummer & Partners har kontor i sju länder och huvudkontor i Stockholm. Gruppen har cirka 300 anställda.

Innan anställning kan bli aktuell kommer en bakgrundskontroll att genomföras av kunden.

Ansök nu

2nd line tekniker till Ouriginal

Läs mer Jan 18
Har du arbetat med support några år och har ett starkt teknikintresse? Gillar du även problemlösning och kundrelationer? Vi letar nu efter en 2nd line tekniker till Ouriginal där du kommer arbeta teambaserat och med problemlösning mot deras kunder. Känns detta intressant för dig? Skicka då in din ansökan redan idag!

DIN VARDAG
I rollen som 2nd line tekniker så kommer du och dina kollegor arbeta med support, felsökning och kundanpassningar i Ouriginals egenbyggda system som säkerställer plagiatkontroll. Det är en rad olika problem som kan uppstå och det krävs då en del databasadministration. Du kommer behöva ställa frågor till databasen för att kunna lösa problemen, både på applikations och scriptnivå.

VEM ÄR DU?
Vi söker en person som är nyfiken, driven och gillar problemlösning. Du bör ha ett stort teknikintresse där viljan att lära sig mer är ständig samtidigt som du drivs av att hjälpa kunder och hitta grunden i ett problem.

Du behöver ha grundläggande kunskaper i MS då du kommer att arbeta med frågor till databaserna. Vi ser även att du ska ha arbetat med felsökning där du både läst loggar och förstår hur det fungerar. Du ska också ha en grundläggande systemförståelse där du lär dig via dokumentation.

Utöver det ser vi det som meriterande om du har erfarenhet av:

- Windows/linux servrar
- IIS
- Salesforce servicecloud - kundkontakten (eller annat CRM)
- Felsökning på applikationsnivå
- Azure
- Förståelse för single sign-on och kunna federera inlogg
- Powershell eller annan scripting
- Vana att dokumentera/skriva interna how-to's


PASSAR VI DIG?
Ouriginal är övertygade om att lärande, kunskapsinhämtning och kreativitet är starkt sammankopplat med varje individs förmåga att tänka och uttrycka sig själv med egna ord. Ur detta föddes Urkund för 20 år sedan och Urkund som är ett väletablerat namn inom svensk och nordisk utbildning har nu övergått till att, tillsammans med en annan lika väletablerad lösning, PlagScan, bli Ouriginal med nya och förbättrade funktioner, större personalstyrka och kunder över hela världen.

Ouriginal har över trettio års erfarenhet av textanalys, erbjuder ett enkelt, pålitligt och effektivt verktyg för plagiatkontroll.

De är marknadsledande i Norden, där Ouriginal används av en majoritet av alla skolor och universitet. Detta har hjälpt dem att nå ut även globalt, och deras kunder finns i världens alla hörn.

Ouriginal är ca 50 anställda och de har kontor i Tyskland, USA och Sverige.

ANSÖKAN
Har du frågor eller funderingar får du gärna höra av dig till Vendela Bennström (vendela.bennstrom@wiseit.se). Urval sker löpande och vi tar inte emot ansökningar via mail då vi värnar om din personliga integritet samt att det ska vara rättvist för samtliga kandidater. Du kan läsa mer om hur vi behandlar personuppgifter enligt GDPR i Wise Group-koncernens policy för behandling av personuppgifter (https://www.wisegroup.se/gdpr/).

Välkommen med din ansökan!

Ansök nu

Andra jobb i Stockholm från Tibber As

Nedan visas andra jobb i Stockholm från Tibber As .

Head of Customer Support and Operations

Administrativ utvecklare
Läs mer Nov 25
Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for our Head of Customer Support and Operations to take our Customer team to the next level. Could you be the next adventurer to join our team?

About the job

We are looking for a results-oriented, tech-savvy head with an ambitious and entrepreneurial attitude to join our team. Our customers are what we value the most, and at the moment our Customer team consists of more than 40 highly engaged employees across four different markets. Our customer team is growing rapidly and we are now looking for someone passionate and experienced to provide leadership and guidance to our team when we now level up our way of working.

You will be responsible for our internal processes related to Customer Operations and Support. You will work on a strategic level, but also hands on in defining processes related to both operations and support. You will analyze data, define and follow up KPIs on a global level and per market. You will work closely with our Team Leads from different markets and Product Managers. You will together with them build a robust Customer team, preparing both our Customer organization to scale up to new markets and support our existing markets. Areas of responsibility

- Professionalize Tibbers approach to Customer Support
- Support the leaders of the House of Customer on both an operational and strategic level
- Way of working with hiring and onboarding
- Securing knowledge level in the team and processes to support up on
- Scaling a high performance team in both existing and new markets
- Stakeholder communication


About you

You have an analytic mindset and a data driven approach to problem solving and have demonstrated capacity to take data-informed decisions. You have several years of experience in a fast-moving environment (e.g. scale ups) and are used to work with global teams. We are looking for you that have excellent communication skills and is not afraid to speak your mind.

Your true passion is to create the best possible customer experience and this reflects on everything you do. You are able to shift your focus across many projects and can manage many things on the fly. You love to build for scale and have that in mind in everything you do.

And most importantly of all, in addition to being able to set the strategic initiatives you are not afraid of getting your hands dirty.

Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016, we're now 160+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam and Helsinki, and with that very number growing each week, we’re still just getting started. Through 2022 we will expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, and Schibsted.

If you have any questions regarding the position, you can reach out to Chief Customer Officer Linn Hege Helle at linn@tibber.com. She will be happy to tell you more.

Ansök nu

Customer Experience Specialist - Sweden

Informatör/Kommunikatör
Läs mer Nov 25
Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for our Customer Experience Specialist to take our Customer team to the next level. Could you be the next adventurer to join our team?

About the job

As a Customer Experience Specialist for the Swedish market you will be working with the customer journey for our existing customers. You will get in-depth knowledge about Tibbers offering and work closely with the rest of the customer team, as well as our product, marketing and growth teams.

You will focus on activities related to increasing retention and improving the overall customer experience. As a part of the job you will be hands-on in creating communication to existing customers in our different channels and for different segments. You will be following up on results and doing adaptations based on feedback and results.

As a part of our team you will be engaging with tasks such as:

Coordinating communication between stakeholders. Seeing the customer journey from a holistic perspective is important, and you will be aligning with stakeholders from marketing, growth and other areas to make sure that our content is aligned throughout or different channels

In charge of outbound communication: Creating in-app and email messages to our customers making sure our content is educating existing and potential customers in our product and services.

Iterate and experiment on different content: Trying out different communication strategies and focusing on segmenting different messages based on different customer groups. Aligning on criterias and qualifications for different segments.

Monitor results and follow up on goals and targets: Together with the Customer Experience team set goals and targets, and follow up on the results.

Get customer insights: Collect feedback & insights from the different teams, as well as responses of ongoing surveys and analyze pain points, communication gaps and potentials.

Follow up on the Customer Journey: Identify communication gaps in our customer journey and work on ways to improve.

About you

You are passionate about excellent customer experience and you share our vision about making the customer journey as smooth as possible. You have strong communication skills, an interest in tech and a curious mindset. You have experience from customer communication, experimenting, and following up on results. You are creative and not afraid to get your hands dirty. Experience from working with different CMS is highly appreciated, and you are able to create content in both Swedish and English. In addition you

- 3 years experience in communication or similar
- You are well structured and able to organize and multi task between different projects
- You are curious and love to learn new things




Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016, we're now 160+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam and Helsinki, and with that very number growing each week, we’re still just getting started. Through 2022 we will expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, and Schibsted.

Please send in your application latest December 8th. If you have any questions regarding the position, you can reach out to Chief Customer Officer Linn Hege Helle at linn@tibber.com. She will be happy to tell you more.

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Customer Support Specialist

Kundtjänstmedarbetare
Läs mer Nov 15
Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for a Customer Support Specialist for the Swedish market. Could you be the next adventurer to join our team?

About the job

You will get in- depth knowledge about the energy market and how we integrate products so that the customer can use their energy smarter. You will play a key role in introducing our customers to our product and help them gain more understanding about the app, their costs, and their electricity consumption so that they not only understand the product but can also use it to their advantage. As part of our team you will be engaging with tasks such as:

- Communicate with our customers via chat and email (occasionally on the phone too)
- Write content to our FAQ and Help Center
- Provide customer feedback to other parts of the organization and based on your insight continuously help improving our product and services
- Together with the team create and improve processes with the target of increasing both efficiency, but most importantly, customer satisfaction
- You will take part in a shift based schedule and work day, evening and weekend shifts.


About you

You take pride in creating a great customer experience. You get a kick out of not only fulfilling customer needs, but exceeding their expectations, and would go that extra mile to make our customers happy. You have a curious mindset and love learning new things.

In addition to this you are a structured person and will be a contributor to creating processes and routines that help the team work in the most efficient way. If you see something not working you will pick it up and make sure that it at the end of the day is better. You love working with people and in a high pace environment.

In addition to this we are looking for someone who could match these criteria:

- Experience from the energy market
- +3 years from a customer facing role
- Great organizational skills and you don't let yourself get rattled
- You are a native speaker and writer in Swedish and fluent in English and choose your words well.


Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

We are very proud of being a mission-driven startup with thousands and thousands of new users every month. The majority of our investors are proudly represented by Tibber employees, Silicon Valley-based Founders Fund and more.

Join our Tibber Tribe, it will be an adventure!



We look forward to hearing from you. Please send your application on the link below and tell us why you would be a perfect fit for this position. If you have any questions, please contact Team lead for Customer Support, Sabine Skoog. Email: sabine@tibber.com

We will have an ongoing evaluation of the applications.
Application deadline: November 28th.

Ansök nu

Technical Support Specialist

Kundtjänstmedarbetare
Läs mer Nov 15
Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for a Technical Support Specialist for the Swedish market. Could you be the next adventurer to join our team?

About the job

You will get in- depth knowledge about the energy market and how we integrate products so that the customer can use their energy smarter. You will play a key role in introducing our customers to our product and help them gain more understanding about the app, their costs, and their electricity consumption so that they not only understand the product but can also use it to their advantage. As part of our team you will be engaging with tasks such as:

- Communicate with our customers via chat and email (occasionally on the phone too)
- Write content to our FAQ and Help Center
- Provide customer feedback to other parts of the organization and based on your insight continuously help improving our product and services
- Together with the team create and improve processes with the target of increasing both efficiency, but most importantly, customer satisfaction
- You will take part in a shift based schedule and work day, evening and weekend shifts.


Tibber has integrations with a number of smart home products, electric cars and chargers. You will become familiar with the full range of integrations, and based on your interest and the team needs an expert within some of them.

As a Technical Support Specialist you will focus on helping customers solve issues related to their integrations. These issues are often complex and you need an understanding of our entire product and dependencies to do so. In your work you will recreate and understand patterns in the customers issues and that way also give valuable insight into our product teams

About you

We are now looking for tech savvy heroes that take pride in creating a great customer experience. You get a kick out of not only fulfilling customer needs, but exceeding their expectations, and would go that extra mile to make our customers happy. You have a curious mindset and love learning new things.

You have an interest in new technologies and love keeping up to date on the latest and greatest. Troubleshooting our technical issues require a use of conceptual thinking skills and you have an analytical mind. You love solving complex issues and are not afraid to dig into logs and code to find the core reason for the customers problems.

In addition to this we are looking for someone who could match these criteria:

- Experience from technical support
- +3 years from a customer facing role
- Great organisational skills and you don't let yourself get rattled
- You are a native speaker and writer in Swedish and fluent in English and choose your words well.


Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

We are very proud of being a mission-driven startup with thousands and thousands of new users every month. The majority of our investors are proudly represented by Tibber employees, Silicon Valley-based Founders Fund and more.

Join our Tibber Tribe, it will be an adventure!



We look forward to hearing from you. Please send your application on the link below and tell us why you would be a perfect fit for this position. If you have any questions, please contact Team lead for Customer Support, Sabine Skoog. Email: sabine@tibber.com

We will have an ongoing evaluation of the applications.
Application deadline: November 28th.

Ansök nu

Customer Success Specialist - Sweden

Marknadskommunikatör
Läs mer Nov 4
Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.

We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.

Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for a Customer Success Specialist for the Swedish market. Could you be the next adventurer to join our team?

About the job

As a Customer Success Specialist for the Swedish market you will be hands-on in our processes in order to increase customer satisfaction and retention. Together with the team you will define how we measure customer success and be a key player in setting initiatives live. You will get in-depth knowledge about Tibbers offering and work closely with the Customer Success team, the Swedish customer support team, as well as other parts of the company.

In this role you will analyze friction points and incoming traffic to support. Based on this you will ensure that our customers have access to whatever information they need while together with the team, identify measures that will improve the customer experience. Based on the analysis, you will work across the company to improve the customer experience. You will also be a part of developing our Support Center and be hands on in creating content to our Support center / FAQ and constantly work with improvements on the content. The position will be located in Stockholm.

About you

You are passionate about excellent customer experience and you share our vision about making the customer journey as smooth as possible. You believe that automated solutions are key, have an analytical mindset and a data-driven approach to problem solving. You have strong communication skills, an interest in tech and a curious mindset. You might have a degree in communications, marketing or similar. Actually, we don't care too much about what education you have as long as you have the right mindset. But we consider it highly meritorious if you have experience from similar positions.

Our Tibber Culture

Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office - to work, have fun, and explore a new city together.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

We are very proud of being a mission-driven startup with thousands and thousands of new users every month. The majority of our investors are proudly represented by Tibber employees, Silicon Valley-based Founders Fund, the entrepreneur Petter Stordalen - and more.

Join our Tibber Tribe, it will be an adventure!

If you have any questions regarding the position, you can reach out to Chief Customer Officer Linn Hege Helle at linn@tibber.com. She will be happy to tell you more.

Application deadline: November 14th.

Ansök nu